Dispatch Work Coordinator

Way of Work: Onsite 5 days per week Shift: Monday-Friday 7:00am-3:00pm Job Summary The Dispatch Work Coordinator will be responsible for reconciliation of NiSource initiatives supported by the IC and related to various regulatory, compliance, and company requirements that must be met in relation to job order creation, customer satisfaction, scheduling, and contractor management. Essential Functions Works with IC Leadership to enhance IC related processes in order to better support our internal business and field partners. Develops, runs, and analyzes reports regarding performance measures, trackers, IC regulatory initiatives, etc. Develops and utilizes databases and spreadsheets to track key IC projects Designs, codes, tests, and documents all new or modified IC systems, processes, and programs Reviews current processes and initiatives in order to gain efficiencies where possible. High level of data quality and reliability Effective data analysis and management reporting Proactive communication with key internal and external stakeholders Professional, useful, and understandable reports and graphics Collaborative work relationships that focus on both the quality of the technical solution as well as organizational acceptance Required Qualifications For Position Bachelor's Degree from an accredited college/university preferably in Engineering, Business, Economics or Information Systems or equivalent work experience 1-3 years in a business analyst/specialist, systems analyst/specialist, data analyst/specialist or equivalent role Experience facilitating projects Familiar with design and creation of reports and analytical tools Proficient data management skills Demonstrated ability to work in a team environment Demonstrated ability to deliver results and achieve goals Ability to define problems, collect data, establish facts, and draw well-supported conclusions Establish plans and meet deadlines Excellent written and verbal communication skills Focus on internal and external customers Ability to analyze and communicate performance data Demonstrate adaptability Demonstrate drive and commitment to achieve business results Proficiency with Microsoft Office products Knowledge of existing IC processes and regulatory requirements (Trackers, Customer Databases, Ohio Minimum Gas Standards. Etc.) Advanced technical skills with computers and software Ability to communicate data needs to internal and external contractors Proficiency with WMS, DIS, CIS, and WLRS, Advanced ability to understand commission rules and regulations, rates and tariffs Advanced understanding of day-to-day cross functional utility operations, including Meter to Cash, Field Operations, Engineering, Customer Call Centers, Integration Center activities, etc. Physical Demands The preceding description is not designed to be a complete list of all duties and responsibilities required of the position. As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities. Work Authorization Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future. Workplace Connection We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners. We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment. Veteran Hiring & Inclusion NiSource is proud to support veterans, transitioning service members, and military spouses. We valu…

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