Dispatch Team Leader

Company Overview Integrated Solutions is a leading Canadian authorized dealer for Xplore High-Speed Internet, Shaw Direct Satellite TV and Rogers Cable. We provides sales and installation services to residential and commercial customers in across Canada. Summary: As Dispatch Team Leader, you will help lead a team of 2-3 Dispatchers and coordinate dispatch operations supporting customer sales and installation services. Responsibilities: Lead and manage the dispatch team by providing guidance, support and mentorship. Help support your Direct Manager and maintain a positive outlook and professional manner. Dispatch new installations, service calls, and other work orders through our customer portal system. Log a record of each call and set reminder tasks for follow-ups. Plan and optimize routes for technicians, ensuring they are safe and efficient. Review routes created by other dispatchers to ensure safety and efficiency. Manage your time and the other dispatchers' time effectively by allocating resources. Identify areas of improvement and provide feedback to the team. Maintain contact with installers throughout the day, prioritizing tasks and meeting deadlines. Collaborate with management to modify daily routes to accommodate the needs of customers. Act as a communication liaison through a dedicated dispatch chat, and answer incoming phone calls from the installers on the road. Cultivate strong relationships with installers and customers to handle customer complaints and resolve issues. Maintain dispatch logs and include all relevant details within the appropriate software. Supervise and manage the dispatch team’s daily, weekly and monthly tasks to ensure consistent completion and success. What You Bring: A minimum of 2 years experience in Dispatching. High school diploma/GED required. Exceptional organizational skills. A strong knowledge and comprehension of all the geographical areas we service. Ability to work in a team environment in high-pressure situations. Strong written and oral communication skills are essential. Able to analyze complex situations and consider multiple options. You are adaptable, take initiative, and have sound judgment. What we offer: Ongoing support for immediate questions Contribute to a positive work environment, which includes Sporadic Spirit Days, and Employee engagement Free Parking Competitive hourly rates. Eligibility for Benefits after 3 months, which includes Medical, Dental and Vision Care Pay: $25.00-$35.00 per hour Expected hours: 40.0 – 44.0 per week Benefits: Casual dress Company events Dental care Disability insurance On-site parking Paid time off Vision care Experience: Dispatching: 2 years (required) Work Location: In person

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