Dispatch Team Lead - Appliance Installations

Installations Lead ASAP Ventures Ltd – The Appliance Experts Victoria, BC | Full-Time, On-Site Are you a multitasking pro who thrives in a fast-paced environment? Do you enjoy helping people, staying organized, and being part of a positive, team-driven workplace? ASAP Ventures Ltd is looking for a Full-Time Installations Lead to join our growing team. This position supports our installation department , ensuring smooth communication between customers, technicians, and office staff. About Us ASAP Ventures Ltd is Vancouver Island’s trusted appliance repair and installation company, proudly servicing homes from Victoria to the Okanagan. Founded in 2010, we’ve grown to a team of over 45 employees; including 19 experienced technicians and a strong support crew behind the scenes. We’re passionate about teamwork, customer care, and continuous improvement. What You’ll Do Lead and oversee the entire Installations Department, including coordinators and installation technicians. Handle escalations and customer concerns, ensuring issues are resolved professionally and promptly. Support, coach, and guide the install team to ensure accuracy, consistency, and high-quality work. Plan, schedule, and prioritize installation jobs, ensuring all details, materials, and notes are correct and ready. Review job files and documentation to confirm installations are fully prepared and compliant with company standards. Monitor and follow up on ongoing job s , pending estimates, outstanding requirements, and completion accuracy. Communicate effectively with customers, technicians, management, and partner stores to keep workflow seamless. Assist with booking, job updates, and phone support when needed to help the department stay on track. Identify gaps and streamline processes, contributing ideas to improve efficiency and customer experience. Report department performance and issues to upper management to ensure alignment and continuous improvement. What We’re Looking For 2+ years’ experience in installations, dispatching, trades coordination, project coordination, or a similar leadership role. Experience in appliance installation, construction, or trades coordination is a strong asset. Leadership qualities - able to guide, coach, and hold staff accountable while keeping morale high. Exceptional communication skills with the ability to handle escalations calmly and professionally. Strong organizational and multitasking skills - you thrive in busy environments. Detail-oriented, proactive, and able to anticipate issues before they occur. A team-first mindset with the drive to keep the department running smoothly and efficiently. Why Join ASAP Ventures Full-time, Monday–Friday schedule (8:30 AM–5:00 PM) Dental and extended medical benefits Friendly, supportive, and casual work environment Opportunities for training and growth Apply Today! Join a growing, customer-focused company that values teamwork, professionalism, and doing things the right way - ASAP. Job Type: Full-time Pay: $30.00 per hour Benefits: Casual dress Dental care Extended health care Paid time off Education: Secondary School (required) Experience: Leadership: 2 years (required) Work Location: In person

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