Dispatch & Support Services Manager

PERIMETER TRANSPORTATION Dispatch & Support Services Manager Richmond, BC · Full-Time, Permanent · On-Site Salary $65,000 – $75,000 per year, based on experience and qualifications Job Type Full-time, Permanent, Salaried Schedule Monday to Friday, 9:00 AM to 5:30 PM Location Richmond, BC (On-site) ABOUT THE ROLE Perimeter Transportation is seeking an experienced, highly organized and detail-oriented Dispatch & Support Services Manager to join our Operations team in Richmond, BC. This is a hands-on leadership position requiring direct experience in the charter and scheduled motorcoach transportation industry. We are looking for someone who understands the complexities of passenger transportation, can work independently, provide effective leadership to weekend Dispatch personnel and take ownership of daily Dispatch responsibilities. Working closely with our Operations Manager and team, the Dispatch & Support Services Manager is responsible for coordinating and preparing confirmed charters and scheduled transportation services through to dispatch. Once trips are underway, the position provides ongoing support to drivers, including responding to questions, updating work tickets, communicating changes and coordinating assistance when unexpected circumstances arise. The role also includes supervising weekend Dispatch personnel, preparing and verifying customer invoices, maintaining accurate fuel tax records and ensuring operational documentation is complete. Exceptional attention to detail is essential. Accurate scheduling, professional written communication, numerical accuracy, thorough documentation and consistent follow-through are fundamental requirements of this position. This is a fast-paced, demanding role, particularly during our peak operating season from May through October. The successful candidate must be able to manage competing priorities, unexpected operational challenges and time-sensitive decisions while remaining calm, professional and solutions-focused. The ability to work effectively under pressure, maintain composure and exercise sound judgment during stressful situations is essential. We are looking for an experienced motorcoach industry professional who can think critically, solve problems, make sound decisions and contribute to the effective operation of our Dispatch and Support Services department. KEY RESPONSIBILITIES Trip Coordination, Dispatch & Day-of-Service Support Review confirmed charters and scheduled services to ensure all operational details are accurate, complete and ready for dispatch. Coordinate driver assignments, vehicle requirements, pickup locations, routing, timing and special customer instructions in collaboration with the Operations Manager and team. Prepare, review and distribute accurate driver work tickets and trip instructions. Identify scheduling conflicts, missing information and potential operational challenges before work is dispatched. Ensure drivers receive the information and instructions required to complete their assigned trips safely and professionally. Provide ongoing operational support to drivers on the day of service, responding to questions, requests and changing circumstances. Update work tickets and communicate revised pickup times, locations, routing or customer instructions as required. Coordinate and communicate operational changes with drivers, customers and the Operations team. Monitor active trips and respond to delays, disruptions or issues requiring Dispatch assistance. Maintain accurate records of trip changes, operational updates and relevant communications. Ensure outstanding Dispatch matters are properly communicated and handed over to the appropriate team members. Dispatch Management & Weekend Staff Supervision Independently manage daily Dispatch operations Monday through Friday. Provide leadership, direction and oversight to weekend Dispatch personnel. Train and guide weekend Dispatch staff to ensure consistent procedures, accurate d…

View the full posting and apply