Dispatch Support/Customer Service Representative

Job Summary We are seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative and Dispatcher. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer support. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The Customer Service Representative will be responsible for handling both inbound and outbound calls, managing data entry tasks, and providing client services in a fast-paced environment. In addition, this individual will be dispatching our team of technicians during afternoons and as needed on a standby basis. Responsibilities Respond to customer inquiries via phone, email, or chat in a professional manner. Provide accurate information regarding products and services to customers. Assist with job scheduling. Perform data entry tasks accurately and efficiently to maintain up-to-date customer records. Conduct outbound calling to follow up on customer inquiries or promote services. Utilize ServiceTitan to document interactions and generate reports as needed. Collaborate with team members to improve processes and enhance the overall customer experience. Requirements Proven experience in customer service or client services, preferably in a call center environment. Strong communication skills with an emphasis on phone etiquette and active listening. Proficient computer skills including data entry and familiarity with ServiceTitan is a must. Ability to analyze customer needs and provide appropriate solutions effectively. Previous dispatching experience is a plus. Pay: $21.00 - $24.00 per hour Ability to Commute: Post Falls, ID 83854 (Required) Ability to Relocate: Post Falls, ID 83854: Relocate before starting work (Preferred) Work Location: In person

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