Dispatch Support

About the Role We are looking for a Dispatch Support team member to support our Cartage and Operations teams at our Ottawa office. The successful candidate will play an important role in coordinating daily dispatch activities, supporting drivers, monitoring deliveries and ensuring smooth day-to-day operations in a fast-paced logistics environment. Key Responsibilities Monitor the live dispatch board through the shift; inform Cartage Dispatcher of potential assignments and/or re-sequencing on-demand orders to drivers based on proximity, capacity, vehicle type and committed delivery window. Review next-day routes and schedule; flag density gaps and over-loaded routes to the operations lead before release, not after. Track driver check-ins, start times and no-shows; escalate coverage gaps early enough to be fixable. Maintain the dispatch system and OMS current in real time: statuses, PODs, timestamps, exception codes. An out-of-date board is the failure mode that costs the most money. Serve as a first point of contact for drivers by phone, radio or app: addressing issues, gate codes, access instructions, buzzer problems, delivery refusals. Reroute around traffic, road closures, weather and vehicle breakdowns; arrange recovery of undelivered freight. Eventually independently and to start with Dispatcher approval. Confirm drivers have manifests, keys, fuel cards, PPE and equipment before departure. Take inbound delivery requests by phone, email and portal; confirm service level, pickup window and special handling before committing. Proactively notify customers of delays before they call in Handle first-line inquiries on ETAs, delivery confirmations, missed and damaged deliveries; open and document claims. Coordinate redeliveries, address corrections and return-to-shipper decisions. Prepare and verify waybills, bills of lading, manifests and proof-of-delivery records; chase missing PODs before end of shift. Log incidents, accidents, damage and service failures according to company procedure. Support driver-file upkeep: licence and abstract expiry, insurance certificates, contractor documentation. Produce end-of-shift handover notes so the next dispatcher inherits a board they can read. Work in Samsara for driver safety and compliance Suggest and track driver training, re-training and compliance through Carriers Edge (safety retraining, TDG cert, etc.) What We’re Looking For 5–10 years of experience in logistics, dispatch, transportation or warehouse operations. Experience in parcel, courier, LTL or cross-dock operations is strongly preferred. Experience working in a high-volume logistics or delivery environment. Strong organizational and problem-solving skills, with the ability to manage competing priorities. Good communication and customer service skills. Comfortable working with dispatch systems and operational technology. Experience with Samsara, OMS, WMS or similar systems is an asset. Work Schedule Monday to Friday, 8:30 AM – 5:00 PM. Hours may be adjusted as needed to meet business operational requirements. Work Environment Warehouse-based role with active, hands-on operational involvement Fast-paced, high-volume logistics environment May require occasional evening or weekend support Compensation - Pay to be discussed based on experience. Relocation - This role is based in Ottawa, ON. Candidates applying from Toronto must be willing to relocate to Ottawa. Why you’ll love Swift Delivery Systems With over 40 years of experience, Swift Delivery Systems is a Canadian company providing regional on-demand and dedicated transportation solutions, including general freight, managed transportation, courier and warehousing services. With a network of over 100 drivers and a centrally located warehouse, we are one of the Ottawa region's trusted supply chain and last-mile service providers. We value strong customer service, teamwork and innovation. Our entrepreneurial culture welcomes new ideas, encourages growth and…

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