Dispatch Supervisor

DISPATCH SUPERVISOR SUMMARY DESCRIPTION The Transportation Supervisor oversees the District's Transportation Dispatch operations to ensure safe, efficient, and reliable transportation services. The position supervises dispatch staff, oversees daily transportation communications and field operations, coordinates with internal and external stakeholders, and supports compliance, performance monitoring, and continuous improvement efforts. The position also assists with transportation technology systems, emergency response coordination, and operational decision-making to support effective service delivery. ESSENTIAL DUTIES AND RESPONSIBILITIES Supervision & Employee Development Directly plans, organizes, and oversees Dispatch division operations. Supervises, evaluates, mentors, and develops Dispatch Technicians and support staff. Participates in hiring, onboarding, performance evaluations, disciplinary actions, promotions, and personnel recommendations. Monitors payroll, attendance, leave, and staffing coverage. Provides employee training, coaching, technical guidance, and professional development. Maintains knowledge of industry, technical, and legal developments affecting operations. Dispatch Operations Manages daily dispatch operations and coordinates transportation services. Assigns and dispatches buses, drivers, substitute drivers, and spare vehicles. Oversees bus movement and responds to breakdowns, accidents, emergencies, and service disruptions. Determines driver and vehicle readiness and ensures compliance with safety procedures. Communicates with drivers and field staff through dispatch communication systems. Performs dispatch, opening specialist, and transportation duties as needed, including driving routes when necessary. Customer Service & Communication Serves as liaison with user agencies, affiliated organizations, and local, state, and federal partners. Builds and maintains positive working relationships with customers and stakeholders. Responds to citizen concerns and investigates complaints regarding transportation safety and service. Collaborates with agency representatives to ensure operations align with organizational needs and expectations. Provides exceptional customer service and supports effective stakeholder communication. Compliance, Administration & Continuous Improvement Ensures compliance with applicable laws, regulations, policies, and public safety requirements. Maintains operational, personnel, and regulatory records and prepares required reports. Collects, analyzes, and reports operational and performance data. Develops recommendations and performance metrics to improve division effectiveness. Audits, updates, and implements dispatch procedures, process maps, and decision trees. Collaborates with administration to support strategic planning and continuous improvement initiatives. May perform other duties as assigned. QUALIFICATIONS Any combination of education and experience that could likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be: Education: Equivalent to a High School Diploma required. Associate's degree from an accredited college with major course work in information systems, emergency services, business administration or related field preferred. Experience: Three (3) years of progressively responsible experience in a telecommunications, emergency, or public safety dispatch center or related environment required. Experience in a K-12 transportation dispatch setting using Global Positioning Systems (GPS), Computer Aided Dispatch (CAD) system, and school bus routing systems preferred. Previous supervisory experience preferred. Licenses/Certificates: Possession of or ability to obtain a valid Nevada State Class B Commercial Drivers License (CDL) with Passenger and School Bus Endorsements, with a driving record acceptable to the District. CPR Certification required. COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowle…

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