Dispatch Supervisor

Company Overview The Jaq Group is a dynamic and rapidly growing multi-brand organization dedicated to innovation and excellence in logistics and supply chain solutions. With a talented team of professionals, the company is expanding its reach both locally and internationally, fostering a vibrant and supportive work environment that values growth and development. Job Summary We are seeking an energetic and detail-oriented Dispatch Supervisor to lead our transportation coordination efforts. In this pivotal role, you will be responsible for overseeing and coordinating the operational efficiencies and timely delivery of goods to the customers. This role involves managing a team of operatives for all brands and ensuring that all operational activities run smoothly. The position requires strong leadership, organisational, and problem-solving skills to ensure a seamless operation. Responsibilities but not limited to Assisting the management team in co-ordinating, encourage and support all operatives to maximise productivity and meet order targets following management’s instructions Prioritise tasks and assign to the team ensuring an adequate distribution of workload Support the daily operations, ensuring all deliveries are scheduled and executed in a timely manner Monitor despatching software and systems to efficiently manage and track delivery pick up timings Prioritise urgent orders and allocate resources appropriately to meet customer demand Monitor compliance ensuring that products and processes comply with relevant industry standards, postal regulations, and company procedures Conduct regular spot checks on selected orders to proactively identify any errors or discrepancies before they are dispatched to customers to ensure company profits are maximised Completing relevant paperwork accurately and in a timely manner Take part in the training of new staff members within your team Monitor inventory and shipment transactions for accuracy Liaise with and effectively communicate with various departments especially the Customer Service team in regards to order updates, schedules, change of details etc Ensure inventory and storage areas are clean and maintained well Daily communication with the Management team and report any discrepanices and eslate any issues Assist with printing orders and making amendments / investigations where necessary and delegating the workload Promote health and safety regulations within the workplace and ensure the team wear appropriate PPE at all times Be fully flexible to assist in other departments according to the needs of the business along with additional hours outside of core during peak periods Undertake any other duties as required, that are within the competence of the post Requirements Proven experience of at least 1 years in a similar face paced enviroment · Ability to delegate and assign employees tasks Clear knowledge of warehouse operations Strong problem-solving skills Good communication and interpersonal skills Excellent leadership and organisational skills to ensure the warehouse is run efficiently Confident working to fast turnarounds Positive, can-do attitude Willingness to learn Flexible and adaptable Able and willing to work additional hours when required / additional hours outside out core during peak periods Join us as a Dispatch Supervisor where your leadership will keep our logistics operations moving smoothly! We’re committed to supporting your professional growth while providing an engaging work environment that celebrates teamwork, innovation, and excellence in logistics. Jaq. Group is committed to equality of opportunity and to selection on merit. Applicants will be subject to background check. Pay: $45,000.00 - $55,000.00 per year Benefits: 401(k) Employee assistance program Employee discount Health insurance Paid time off Parental leave Work Location: In person

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