Dispatch Supervisor

Transdev is proud to offer: Non-Union, Full-Time Position Competitive compensation package with a starting rate of $39.36/hour and an annual increase every January Benefits include: Vacation: minimum of two weeks Sick days: 5 days Holidays: 12 days, 8 standard and 4 floating 401(k), medical, dental, vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: Supervise dispatch staff, set expectations, conduct evaluations, coach performance, and administer corrective action. Ensure staffing coverage, training compliance, operational readiness, and shift handoffs. Oversee real-time vehicle dispatching, rerouting, resource allocation, service recovery, and ADA-compliant decisions. Manage will-calls, no-shows, same-day changes, uncovered trips, and stranded-passenger risks. Monitor service using Trapeze, VISION, Lytx, MDT, mapping, radio, and provider systems. Lead emergency and incident response, coordinate with Safety, Road Supervision, Maintenance, TriMet OCC, and emergency services. Maintain radio discipline, professional communication, and timely escalation. Ensure accurate incident logs, timestamps, trip data, and required documentation. Analyze performance trends and implement process improvements. Serve as senior operational authority when onsite management is unavailable. Perform core dispatch duties when needed for operational continuity. Minimum Qualifications: High school diploma or GED required; college coursework preferred. Minimum five years of transit or paratransit operations experience. Two years of supervisory or management experience preferred. Strong leadership, communication, analysis, crisis management, and decision-making skills. Proficiency with dispatch systems and office applications. Ability to work nights, weekends, and holidays in a 24/7 operation. Core Competencies: Sound judgment, multitasking, composure, and situational awareness under pressure. Knowledge of ADA paratransit service requirements and operational procedures. Clear communication, de-escalation, and accurate documentation. Ability to interpret maps, routes, policies, and system data. Bilingual skills preferred. Pre-Employment Requirements: Drug testing and background check required. Must be eligible to work in the U.S. Physical Requirements: 100% onsite, indoor dispatch center environment. Extended sitting, typing, screen viewing, and headset/radio communications. High-volume work with frequent interruptions and competing priorities. Flexible schedules and shifts as operationally required. Subject to DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize Schedule I drugs, including cannabis, for any reason. Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people …

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