Dispatch Specialist I

Job#: 3053908 Job Description: Location: 100 % Remote Job Description: Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear. Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed. Qualifications Ability to work 24/7/365 flexible hours as needed. Will Range from Morning, Day, Evening, Night and Weekend Coverage. SHIFTS BELOW: 10:00AM - 7:00PM 11:00AM - 8:00PM 12:00PM - 9:00PM 1:00PM - 10:00PM Ability to work in a team environment and communicate with customers in a professional manner An accurate and methodical approach Good problem-solving skills The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment Above average mathematical acumen PC skills and be well versed in MS Windows and Office applications Good communications skills Good customer care skills Attention to detail Ability to plan your work and meet deadlines Ability to work independently, as well as part of a team Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center’s websites. Minimum skills required to perform in this role: One or a combination of any of the following: Associate’s or Bachelor’s Degree and/or related job experience. Must be able to demonstrate knowledge and abilities. Related/Demonstrated job experience is described as: Similar industry experience via Telecom, Military or Business with similar essential duties. Acquires skills through a combination of formal training and considerable on-the- job experience. May serve as lead and/or primary technical resource within department or work area. High School, GED or equivalent education and relevant experience. 3+ years of related experience. Ticket analysis. Want to send a clear positive response if the excavator will not impact our facilities. Want to send a conflict response if the excavator will impact our facilities. *Damage prevention to not getting cut is priority. We work out of a ticket management system that list the locate instruction plus the map showing where work is taking place and our buried assets. We also support phone calls to direct people to right departments and to answer questions on 811 dig tickets. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase pro…

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