Dispatch Service Representative (DSR)

VPC Electric | Coeur d’Alene, Idaho | Full-time Schedule: Monday–Friday, 7:00 a.m.–3:30 p.m. Pay: $20-$30 per hour, depending on experience Help keep our customers informed and our technicians on schedule. VPC Electric is a family-owned electrical contractor that has served homeowners and businesses in the Inland Northwest for 22 years. We’re looking for a friendly, organized Dispatch Service Representative to coordinate our service schedule and keep customers, electrical installers, and the office connected throughout the workday. This position is a good fit for someone who communicates clearly, pays attention to details, and stays calm when plans change. Your primary responsibilities Communicate with customers to schedule electrical service and installation appointments. Confirm appointments the day before service, providing customers with a three-hour arrival window. Set and maintain the daily schedule for our technicians and electrical installers. Coordinate with technicians and notify customers when their technician is approximately 20 minutes from the service address. Monitor job progress and adjust the schedule when work takes longer than anticipated. Contact affected customers promptly to explain schedule changes and arrange updated arrival windows or new appointment dates. Keep accurate notes, appointment details, and customer communications in ServiceTitan. Coordinate with the office and field team to keep everyone informed. How we schedule our work Our technicians focus on one customer’s job at a time. Occasionally, a job grows into a larger project than expected. When that happens, the DSR works with the field team to revise the schedule and communicate changes to affected customers. We need someone who can manage these adjustments thoughtfully, set realistic expectations, and follow through so customers know what to expect. Additional office support Bookkeeping experience is helpful. As scheduling responsibilities allow, this position may also assist with bookkeeping-related data entry and other office records. Accuracy and attention to detail are essential. What we’re looking for Experience in dispatching, scheduling, customer service, or office coordination. A friendly, professional phone manner and strong written communication. The ability to manage multiple appointments and respond calmly to changing priorities. Good judgment when coordinating customer needs with technician availability. Strong computer skills and accurate data entry. Dependability, teamwork, and consistent follow-through. ServiceTitan experience preferred; training is available for the right candidate. Bookkeeping experience preferred. Electrical industry experience is helpful, but you do not need to be an electrician. You do need to be willing to learn our services and communicate effectively with our field team. Compensation and benefits 100% employer-paid medical coverage for the employee. Dental and vision coverage. $25,000 life insurance policy. Paid vacation. Paid holidays. Bonus opportunities. 401(k) plan with a 3% employer match. Relocation assistance negotiable for the right candidate. Regular working hours of Monday–Friday, 7:00 a.m.–3:30 p.m. How to apply Email your résumé to service@vpcelectric.com with the subject line: DSR Application — [Your Name] Please include a brief description of your scheduling and customer service experience, any experience with ServiceTitan, and your bookkeeping or data-entry background. VPC Electric — Let our family keep your family safe. VPC Electric is an equal opportunity employer. Pay: $20.00 - $30.00 per hour Expected hours: 40.0 per week Benefits: 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Work Location: In person

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