Dispatch Scheduler/Planner

Are you highly organized, detail-oriented, and thrive in a fast-paced environment? Do you enjoy problem-solving and making sure everything runs smoothly behind the scenes? We’re looking for a Dispatch Scheduler / Planner to join our Operations team and play a key role in keeping our people, vehicles, and equipment moving efficiently to meet customer needs. What You’ll Do As our Dispatch Scheduler / Planner, you’ll be at the hub that keeps our operation running: helping coordinate our people, vehicles, and equipment to ensure we can respond effectively to operational and customer needs. Scheduling & Operational Planning Build and manage daily schedules for crews, vehicles, and equipment. Coordinate both scheduled and emerging urgent customer service requests. Monitor resource availability, adjusting schedules as operational needs change. Coordinate with operations and sales teams to align scheduling and resource allocation with business priorities. Support after-hours scheduling requirements and participate in the On-Call rotation. Identify opportunities to improve scheduling processes, resource utilization, and overall operational efficiency. Customer/Employee Support Act as a key point of contact for employees, supervisors, and customers regarding scheduling and service coordination. Communicate schedule changes, delays, job requirements, and other important updates in a timely and professional manner. Respond to customer requests and operational issues, helping coordinate solutions and escalating concerns when required. Provide responsive, solutions-focused support while balancing employee, operational, and customer needs. Compliance & Reporting Maintain accurate and up-to-date scheduling and job records. Track and report on key operational information, including utilization, equipment downtime, and scheduling changes. Maintain schedule related to vacation requests, employee availability, and job detail requirements. Support compliance with company procedures, customer requirements, and applicable scheduling and operational documentation. Assist with preparing operational reports and identifying trends or gaps that may require follow-up. What We’re Looking For Experience in scheduling, workforce planning, or dispatch (construction/utility/fleet experience is a plus). Strong organizational and time management skills—you can juggle multiple moving parts without missing a beat. Clear and confident communicator who works well with both customers and internal teams. Proficiency with Microsoft Office (Excel, Word, Outlook); ERP or scheduling software experience is an asset. A proactive problem-solver who thrives under pressure. What We Offer Full-time position with a regular schedule of Monday-Friday Competitive pay and benefits package. A collaborative team environment where your contributions directly impact success. Opportunities to learn and grow with a company that values continuous improvement. Why Join Us? At OE Utility Services , we’re more than a utility partner, we’re people united by purpose. Formerly Ontario Excavac, our new name reflects the full range of end-to-end services we deliver, from hydro excavation to gas, water, restoration, and soil processing. What hasn’t changed is our commitment to doing the right thing: leaving things better than we found them. Guided by respect, safety, responsiveness, and sustainability, we embrace meaningful work that helps communities thrive. When you join OE, you’re part of a team driven by innovation, teamwork, and genuine carefor the environment, for our customers, and for each other. ______________________ At OE Utility Services, our human recruiters review applications for all jobs we post. Human decision-making is used throughout the hiring process and always to make the final hiring decision. We supplement our human review of applications with AI-assisted tools to support initial screening and assessment of applications b…

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