Dispatch/Operations Coordinator

About Us We are a premier, family-oriented refrigerated carrier that has been keeping supply chains moving across North America since 1952 . Operating out of Niagara Falls, we specialize in temperature-controlled, cross-border freight, connecting shippers throughout Southern Ontario to key markets across the North East USA. With over seven decades of history, we pride ourselves on reliability, and a deeply rooted commitment to our driving fleet and customer base. The Role We are seeking an experienced, high-energy Dispatcher / Operations Coordinator to join our tight-knit team. In this role, you aren’t just reading a screen—you are the heartbeat of our daily cross-border freight operations. In the temperature-controlled cross-border world, things change fast. We need a multi-tasking pro who thrives under pressure, can pivot seamlessly when a planned day shifts, and maintains clear, professional communication with both our drivers and our valued customers. What You Will Do Active Dispatching: Effectively coordinate, dispatch, and track a fleet of commercial drivers across Southern Ontario and the US North East. TMS Management: Utilize Trimble TruckMate to input data, optimize routings, manage loads, and maintain accurate operational records. Customs Compliance: Review and prepare cross-border documentation, successfully submitting ACE and ACI e-manifests to ensure seamless border clearance. Proactive Problem Solving: Adapt to a fast-paced environment where traffic, weather, and customer demands require rapid, strategic adjustments to the daily plan. Communication Hub: Act as the primary point of contact for drivers on the road, providing clear instructions while keeping customers updated with real-time tracking, ETA variations, and delivery updates. What We Are Looking For Cross-Border Freight Experience: Proven experience in asset-based logistics with a solid understanding of US-Canada border regulations, customs procedures, and ACE/ACI portal systems . TMS Proficiency: Direct, hands-on experience using Trimble TruckMate is highly preferred. Samsara Proficiency: Knowledge of hardware and software would be an asset Adaptability & Multi-tasking: The ability to stay calm, organized, and focused in a fast-paced environment with constantly changing variables. Communication Skills: Exceptional verbal and written communication skills with a customer-first mindset and a driver-friendly approach. Flexible Availability: Ability to work alternating weekly shifts ( 7 AM – 3 PM and 11 AM – 7 PM ) and participate in a 1-in-3 weekend work and on-call rotation . Why Join Our Team? Stable, year-round work with a company that has a 70+ year track record of success. Competitive compensation package based on experience. Comprehensive health, dental, and medical benefits. A supportive, professional office environment located right here in Niagara Falls. To Apply If you are an experienced logistics professional ready to steer a legendary fleet, we want to hear from you. Please submit your resume and a brief cover letter outlining your experience with TruckMate and cross-border operations. Pay: $50,000.00-$60,000.00 per year Work Location: In person

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