Dispatch Operations Analyst

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor . Dispatch Operations Analyst 1 Year Contract Onsite Norfolk, VA Pay Rate: $27.75/hr Top Required Skills 1) Ability to handle multiple tasks from start to finish, prioritizing and handling constantly changing priority levels 2) Ability to work under pressure and make well thought out decisions 3) Ability to analyze large subsets of data from multiple information sources and determine and create appropriate action plans 4) Strong Customer service skills with prior experience in a long-term hands-on operations analyst role supporting internal and external clients 5) Prior dispatch skills (911 operations centers, utilities operations centers, etc.) Soft skill requirements: Strong communication skills both verbal and written Ability to lead, collaborate, or work effectively in a variety of teams, including multi-disciplinary teams High Level Project Overview: Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts. Preferred Years of Experience: Nice to have hands on dispatch/operations center experience Education: Minimum High School Diploma/GED Rotating Shift Work / 6-week schedule, including weekends and holidays as needed Week 1: Monday thru Friday - - 6:00am - 2:00pm Week 2: Monday thru Friday - - 6:00am - 2:00pm Week 3: Monday thru Friday - - 2:00pm - 10:00pm Week 4: Tuesday thru Friday - - 6:00am - 2:00pm and Saturday - - 6:00am - 6:00pm Week 5: Sunday - - 6:00am - 6:00pm; Wednesday thru Friday - - 10:00am - 6:00pm; Saturday - - 6:00pm - 6:00am Week 6: Sunday - - 6:00pm - 6:00am; Monday & Tues. 10:00pm - 6:00am TECHEAD's mission is to make our associates successful by placing them in the right environment so they can grow and prosper. How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest. Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success. We won't strive for anything less. TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. For more information on TECHEAD please visit www.techead.com . No second parties will be accepted.

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