Dispatch/ Office Assistant- Afternoons/Nights

The Dispatch/Office Assistant receives phone requests for non-emergency medical transportation, determines the appropriate equipment, staff, resources, response times and maintains acts as a liaison between the office and driving attendants communicating schedules, daily locations, appointments, check-in points, etc. Coordination of transportation activities and communication of information to internal and external customers is a major part of the role. The position requires a considerable degree of initiative and independent judgment. The work may be done separately or in conjunction with other call takers and dispatchers. Dispatchers / Office Assistants complete additional administrative tasks including filing and electronic file updates, scheduling, record keeping, auditing, gas receipt reconciliation, etc. and may assist in training new employees. Core Competencies Communication Team Work Time Management and the ability to multi-task Attention to Detail Ability to manage pressure and conflicting demands and prioritize tasks and workload Creative and innovative thinking Organization Ability to handle high stress situation (Emotional Intelligence) Decision Making Development and continual learning Required Knowledge, Skills, Abilities Skills in observing situations analytically and objectively and relaying details accurately Skills in operating a variety of communications equipment effectively Geographic knowledge of Ontario with skills in reading and interpreting maps to plan routes and determine locations Must possess good verbal and written communication skills to interact with patient, families, doctors and unit staff Ability to follow oral and written instructions Ability to remain calm under pressure including handling potential emergencies along with heavy workloads. Ability to balance multiple tasks simultaneously Working knowledge of Windows applications, Windows operating system, Internet and Email. Knowledge of operating multi-line telephone systems Terms This is a night position for Saturday and Sunday, with the possibility of extending to afternoon shifts during the week. Shifts may also include holidays as needed. This posting provides a brief outline of the roles and duties of an RNR Patient Transfer Attendant and is not a comprehensive list of responsibilities. Duties may change as required and may include assigned tasks that are not listed in this description. RNR Patient Transfer Services is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. RNR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RNR are based on business needs, job requirements and individual qualifications, without regard to any status protected by the laws or regulations in the locations where we operate. RNR will not tolerate discrimination or harassment based on any of these characteristics. Job Types: Full-time, Part-time, Permanent Pay: From $20.00 per hour Expected hours: 16.0 – 36.0 per week Experience: dispatching: 1 year (preferred) Work Location: In person

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