Dispatch Manager, Green Deliveries

Dispatch Manager, Green Deliveries Logistics & Last-Mile Delivery About Us Green Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale. Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most. Position Overview The Dispatch Manager leads Green Top Farms' Green Deliveries operation, owning routing, dispatch, and the on-time delivery of meals to enterprise client sites and events across the NYC area. You will manage the dispatch team and drivers, build efficient routes, and keep every delivery accurate and on time while controlling delivery cost. This is a fast-paced, time-sensitive operations role. We are looking for a candidate who is: An experienced logistics or dispatch leader who thrives in a time-sensitive operation A hands-on manager who leads dispatchers, drivers, and helpers Data-minded about routing, on-time performance, and delivery cost Calm and decisive when routes, traffic, or staffing change on the fly A clear communicator with drivers, client sites, and account teams Responsibilities Dispatch & Routing (30%) Get every delivery out the door and on site on time. Build and manage daily delivery routes across the NYC area Dispatch drivers and helpers, and adjust in real time for traffic, volume, and last-minute changes Ensure on-time, in-full delivery to client sites and events Plan around the delivery window, including early morning starts Team Leadership (25%) Lead and develop the delivery team. Lead, schedule, and develop the dispatch team, drivers, and driver helpers Own hiring, onboarding, and training for the delivery team Set performance expectations and keep every route covered Foster a safe, accountable, and team-oriented culture Delivery Performance & Cost (20%) Own the numbers behind delivery. Own on-time and accuracy metrics for all deliveries Track and control delivery cost, including labor, vehicles, fuel, and tolls Drive route efficiency and reduce miles and idle time Report delivery KPIs to operations leadership Fleet, Safety & Compliance (15%) Keep the vehicles and the team safe and ready. Oversee vehicle readiness, maintenance scheduling, and cleanliness Enforce driver safety, safe loading, and cold-chain handling Manage parking, tolls, and vehicle compliance requirements Coordination & Issue Resolution (10%) Keep deliveries connected to the rest of the operation. Partner with the commissary, plant, and account teams on timing and handoffs Resolve late, missed, or incorrect deliveries quickly Communicate proactively with client sites and account managers, and take on additional responsibilities as needed Required Qualifications 3 to 5+ years in dispatch, logistics, routing, or delivery operations, including team leadership Experience managing drivers and building efficient routes in a time-sensitive environment Strong understanding of on-time delivery, fill rate, and delivery cost control Comfortable with dispatch or routing tools and Google Workspace Excellent communication, organizational, and problem-solving skills Calm and decisive with same-day changes A commitment to personal accountability and continuous learning Valid U.S. Driver’s License. Ability to lift and carry 50+ pounds repeatedly throughout the shift. Ability to work in cold environments averaging 30°F. Preferred Qualifications Experience in food service, catering, or cold-chain delivery Familiarity with route optimization and flee…

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