Dispatch / Expeditor

Job Summary The Expeditor/Dispatcher coordinates order fulfillment and transportation to ensure timely delivery of materials to customers. Responsibilities include running and reviewing the expediting report, following up on outstanding orders, and coordinating with sales and warehouse staff to confirm shipping dates and expected receipt dates for materials on order or in transit. The role also plans the next day’s truck routes, assigns pickups and deliveries, monitors driver progress, and serves as the main point of contact for drivers. This includes resolving delivery issues such as waiting times, incorrect addresses, material shortages, and missing paperwork, while keeping all relevant staff informed of changes or delays. Duties Coordinating and Monitoring: Expeditors ensure the efficient movement of materials and information through different stages of a project or process. Tracking Progress: Expeditors monitor the progress of sales orders, ensuring they stay on schedule Problem Solving: They identify and address any bottlenecks or delays that may arise during the process. Communication and Collaboration: Expeditors communicate with various teams to facilitate information flow and resolve issues. Ensuring Timely Delivery: In supply chain and logistics, they ensure timely delivery of goods and materials. They may be involved in managing inventory levels and ensuring accurate records. Receive and Process Requests: Dispatchers handle incoming calls, emails, or radio messages requesting services, information, or emergency assistance. Communicate Effectively: Dispatchers relay crucial information to field units, including addresses, instructions, and updates on traffic or weather conditions. Monitor and Track: They use various communication systems (radio, phone, computer-aided dispatch) to track the location and progress of dispatched units. Provide Support and Assistance: Dispatchers offer guidance, support, and updates to field personnel, and may also need to calm or reassure callers in distress. Maintain Records: They keep detailed logs of calls, dispatches, and other relevant information, ensuring accurate record-keeping for reporting and analysis. Optimize Operations: Dispatchers may need to develop efficient routes, schedule resources, and make decisions to optimize operations and minimize delays. Communicate with Stakeholders: Dispatchers often act as a liaison between sales personnel, warehouse and other relevant parties, facilitating communication and problem-solving. In essence, a dispatcher is a crucial link in the chain of operations, ensuring that information flows smoothly, resources are deployed effectively, and responses are timely and efficient. Other duties as assigned. Skills Minimum 2 year in the warehousing or distribution sector. Excellent interpersonal and communication skills. Self-motivated and work well in a team environment. Ability to effectively handle multiple conflicting priorities. Ability to effectively prioritize work and meet time sensitive orders. Good computer skills and able to use RF Scanners. Industry experience and/or product knowledge is an asset. Attention to detail required. We are committed to providing an inclusive, barrier-free recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the process, please let us know and we will work with you to meet your needs. Job Types: Full-time, Permanent Pay: $40,000.00-$50,000.00 per year Benefits: Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Application question(s): Are you legally authorized to work in Canada now and in the future without requiring employer sponsorship? What is your salary expectation? Experience: Warehouse distribution: 1 year (required) Work Location: In person

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