Dispatch ,East

Company Overview TAK Logistics is dedicated to establishing “Quality Partnerships In Motion,” emphasizing strong relationships and professionalism in transportation, warehousing, and logistics services. Our team of skilled professionals is committed to navigating the complexities of today’s transportation marketplace with confidence and expertise. Job Overview Position Overview The Dispatcher is responsible for ensuring the efficient coordination and execution of daily dispatch tasks, with a strong focus on communication and customer service. In this role, you will act as the primary point of contact between the company, owner-operators, and customers, ensuring accurate and timely information is exchanged. You will manage system updates, track shipments, and coordinate operational tasks to maintain 98% on-time performance. The ideal candidate will have excellent communication skills, attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment. Key Responsibilities Dispatch Execution: Coordinate and execute dispatch tasks to ensure smooth execution each day. Driver Communication: Communicate with owner operators ensuring they have all necessary information to delivery exceptional customer service and maintain 98% on time performance. System Updates (TAK & Customers): Maintain TAK system information ensuring accuracy and timeliness. Communicate status updates to customers via email, phone and/or system portals. Email Management: Monitor all applicable emails, communicate with customers on all requests delivering exceptional customer service. Bond Load Documents: Ensure all bond loads are cleared to allow on time delivery. Rail Ingates: Monitor rail billing on all pick ups, coordinate when/where to bring load working to reduce costs for TAK and customers. Accessorial Requests: Coordinate applicable accessorial on each load, request approval from customer and ensure all charges are added to TAK system. Qualifications Required: Minimum 1-2 years of experience in dispatching, logistics, or a related field. Previous experience in transportation or trucking industries is highly preferred. Skills: Strong communication skills, both verbal and written, with the ability to interact professionally with customers, owner-operators, and internal teams. Ability to manage multiple tasks efficiently and prioritize work in a fast-paced environment. Excellent attention to detail to ensure accuracy in dispatching, system updates, and documentation. Proficiency in using logistics management systems (experience with TAK system is a plus) and Microsoft Office Suite (especially Excel for tracking and reporting). Problem-Solving: Strong ability to identify and resolve issues quickly, ensuring minimal disruption to operations and customer satisfaction. Ability to anticipate operational challenges and work proactively to address potential delays or complications. Customer Service: Exceptional customer service skills, with a focus on delivering a high level of service to both internal and external stakeholders. Knowledge of Industry Operations: Familiarity with bond loads, rail ingates, accessorial charges, and dispatch processes in a logistics or transportation context. Preferred: Industry Certifications: Any relevant certifications in transportation, dispatching, or logistics management are an asset (e.g., Transportation Management Certification, or equivalent). Education: High school diploma or equivalent required; Associate's degree in logistics, transportation, or business management is a plus. Experience with Rail Logistics: Experience with rail billing, ingate processes, and rail-related logistics can be beneficial. Compensation and Benefits Salary/Hourly Rate: $60,000-70,000 Annually Benefits: Health, Dental, Vision package with an annual $500 HSA. Join us at TAK Logistics as we keep the wheels turning smoothly! This role offers an exciting opportunity to be at the heart of our supply c…

View the full posting and apply