Dispatch/Customer Service Representative

Job description: Do you like solving puzzles?If you enjoy figuring out how all the pieces fit together, staying calm when things get busy, and making quick decisions under pressure, you might be a great fit for our dispatch team.Think of dispatch like Tetris with a clock running. You’re constantly balancing customer needs, driver availability, locations, timing, and unexpected problems — all while keeping things moving.At Oregon Taxi, our dispatchers play a critical role in connecting people with the transportation they need. You’ll be part of the team that keeps our drivers moving efficiently and makes sure our customers get where they need to go. What You'll Do Answer incoming customer calls and accurately enter trip information into our dispatch system. Monitor and coordinate drivers throughout the Eugene/Springfield area. Use telephones, two-way radios, messaging, and dispatch software to communicate with drivers. Match trips with available drivers while considering location, timing, and overall system efficiency. Communicate with customers, drivers, and supervisors to resolve problems and find solutions. Manage changing priorities in a fast-paced environment. Keep accurate records of customer requests, completed trips, and other dispatch information. Relay important information quickly and accurately between customers, drivers, and other team members. Provide professional, respectful customer service — even when situations become challenging. Help identify and resolve issues before they become larger problems. What Makes a Great Dispatcher?You don't need to know everything on day one. We provide training. What matters most is how you think and how you work. We're looking for someone who: Enjoys solving problems and putting pieces together. Can think quickly without losing accuracy. Stays calm and focused when things get busy. Can comfortably switch between multiple tasks. Communicates clearly and professionally. Is comfortable working with computers and learning new software. Has strong attention to detail. Can work independently while also being a strong team member. Enjoys helping people and providing good customer service. Knows the Eugene/Springfield area Can handle a fast-paced environment where priorities can change quickly. Schedule Morning shift (7 or 8a start) Likely Tuesday - Saturday 8 or 10 hour shifts depending on exact schedule fit Perks & Benefits Paid training Flexible scheduling Sick time Supportive, social work environment Work-life balance (Set days off with opportunities for overtime as situations arise) Opportunity to develop skills in dispatch, operations, customer service, and transportation Requirements Ability to pass a background check. Ability to pass a drug screening, including marijuana, where required by company policy. Strong verbal and written communication skills. Basic computer proficiency and the ability to learn dispatch software. Ability to remain professional and courteous with customers, drivers, and coworkers. WPM of 40-50+ (50+ preferred) Ability to work effectively in a fast-paced environment. Familiarity with the Eugene/Springfield area is preferred. High school diploma or equivalent preferred. Previous customer service experience is preferred No major disqualifying criminal convictions. This isn't a job where you simply sit at a computer and wait for the phone to ring.You're solving problems, coordinating people, making decisions, and keeping an entire transportation system moving.If that sounds like something you'd enjoy — especially if you're the person who looks at a complicated situation and immediately starts figuring out how to make it work — we'd like to meet you.Job Types: Full-time, Part-timeBenefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Job Type: Full-time Pay: From $15.55 per hour Benefits: Paid time off Ability to Commute: Eugene, OR 97401 (Required) Ability to Relocate: Eugene, …

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