Dispatch & Customer Service Coordinator; Logistics
The Home DepotPosition: Dispatch & Customer Service Coordinator (Logistics)
Temco Logistics is seeking a proactive, reliable, detail-oriented, and positive attitude CSR with dispatching/routing experience to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The i
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deal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences. This position is integral to maintaining efficiency and customer satisfaction in our final-mile delivery services.
Key Responsibilities
• Assist with open driving routes daily.
• Monitor drivers and their routes.
• Complete paperwork daily.
• Answer incoming calls and respond to customer concerns.
• Schedule and confirm delivery teams daily.
• Map locations and give directions effectively.
• Prepare paperwork for the following day’s routes.
• Read route sheets thoroughly, plan trips to save time and fuel.
• Communicate with dispatch and contact customers when needed.
• Communicate with drivers/teams to assess their route schedule and delivery timing.
• Professionally communicate with internal staff, external customers, and vendors.
Qualifications
• High School Diploma or equivalent.
• Pass prescreen employment requirements.
• Proficient in MS Word, Excel, and Outlook.
• Organized and able to prioritize multiple tasks in a busy office setting.
• Bilingual (preferred, but not required).
• 1–3 years of experience in a call center environment.
• Proficient in relevant computer applications.
• Data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Empathetic & patient.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling and active listening skills.
• Customer orientation and ability to adapt/respond to different types of characters.
Temco Logistics is an Equal Employment Opportunity Employer.
All qualified applicants are eligible for consideration for employment without regard to disability, veteran status, or any other characteristics protected by law. Bilingual candidates are encouraged to apply.
Apply End Date:
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