Dispatch Coordinator / Scheduler

Benefits: Health insurance Paid time off Training & development Vision insurance 401(k) 401(k) matching Company parties Competitive salary Dental insurance SERVPRO of Portland is hiring a Dispatch Coordinator ! Benefits SERVPRO of Portland offers: Competitive compensation Superior benefits Career progression Professional development And more! Join Team Lamey as our new Dispatch Coordinator who assists with scheduling Restoration Managers to the customers location to assess the work that would need to be completed. If you are organized, have outstanding customer service skills, and stive to assist others in their time of need you could thrive in this environment! Key Responsibilities Dispatch and schedule Restoration Managers to incoming leads. Review and maintain the scheduling for equipment pickups Schedule pickup and returns of customer's area rugs Keep log of customer survey results Perform detailed and accurate data entry Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications Collaborate and assist with other departments, as needed Position Requirements High school diploma/GED (preferred) At least 2 years of customer service and/or office-related experience Prior dispatch experience preferred Ability to multitask and to remain detail orientated Knowledge of local geographical area is preferred Must be knowledgeable in relevant computer applications Skills/Physical Demands/Competencies This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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