Dispatch Coordinator/Dock Associate

Shift Time: 5:30am - 2:30pm
Duration: 6-7 Months + Possibility to Extension or Contract to Full time
TECHNICAL SKILLS
Must Have
• Associates degree in logistics, transportation or business management.
• Dispatcher or yard coordinator experience.
• Experience in logistics, transportation, distribution, manufacturing, or 3PL operations.
• Strong communication, multitasking, and prioritization ski
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• Proficiency with Microsoft Office 365, WMS, Dockscan, Penske Fleet or other relevant applications Strong situational awareness and decision-making.
• Ability to adapt to rapid operational changes.
• Detail oriented with high accuracy.
• Strong teamwork and cross functional communication.
• Understanding yard safety practices.
• Familiarity with DOT/Federal regulations.
Nice To Have
• Knowledge of dock operations, trailer terminology, and freight flow.
• Experience in high-volume distribution, production, or 3PL environments.
• Previous experience with PIMS and Fleet maintenance programs.
JOB DESCRIPTION
Dispatcher
Location: Approximately 1.5 miles from the Mercury Marine Plant.
Address: 420 Trowbridge Drive, Fond du Lac, WI 54937.
Key Skills & Qualifications
• The ideal candidate will possess strong interpersonal and organizational skills, including:
• Clear and effective communication with drivers, dock workers, supervisors, and other stakeholders via CB/CV radio, telephone, and in-person interactions.
• Ability to multitask in a fast-paced environment while managing competing priorities.
• Strong attention to detail and organizational skills to track multiple trailer movements, service requests, and operational needs simultaneously.
• Experience maintaining and updating tracking logs and spreadsheets, including data entry in Microsoft Excel.
• Ability to prioritize urgent requests while ensuring smooth daily operations.
Interview Process
• Resume review followed by a panel interview process.
• Typically consists of a first-round interview with a 3-4 person panel.
• Additional interviews and an onsite facility walkthrough may be required for selected candidates.
Overview
• This is a newly created role supporting plant operations. The position will play a key role in implementing and improving dispatch processes. Current operations involve significant manual tracking, and the role may continue to evolve as processes are refined and expanded.
Training
• Extensive onboarding and training program.
• Expected training period of 3-4 months.
• Includes ride-alongs with drivers, learning the campus layout, understanding operational workflows, and becoming familiar with the manufacturing and distribution environment.
Team Structure
• Directly reports to the Dispatch Manager.
• Works closely with supervisors, the Driver Group Lead, and a team of 9 drivers.
The Mercury Marine Dispatcher maintains and coordinates daily yard truck and trailer movement within distribution, manufacturing, and 3PL environments. This role ensures accurate trailer placement at docks, staging areas, and storage locations while supporting high volume shipping, receiving, and production workflows. The dispatcher maintains real time communication with drivers and keeps accurate trailer moves data.
Key Responsibilities
Yard & Trailer Coordination
• Assign, schedule, and dispatch yard trucks based on operational priorities and job assignments.
• Manage live loads, drop trailers, and shuttle activity.
• Prioritize trailer load/unload, appointments, campus logistics.
• Coordinate trailer moves for inbound/outbound loads, manufacturing, and staging via CB radio, telephone and Microsoft Office 365 applications.
• Maintain accurate trailer data tracking.
• Support production with timely delivery of materials and empty trailers.
Communication & Collaboration
• Serve as primary contact for all Mercury Marine yard operations.
• Coordinate with Shipping, Receiving, Production, Warehouses, and Carriers.
• Provide updates on emergent and critical moves and trailer pools.
• Ve

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