Dispatch Coordinator, Commercial Restaurant Solutions (Canada CRS) — Ottawa, ON

Commercial Restaurant Solutions (CRS) is the service leader for the restaurant, bar, and hospitality industry in Ottawa and the greater Ottawa area. We service all major commercial kitchen equipment brands and types - from HVAC and refrigeration to gas, electrical, and plumbing - and pride ourselves on delivering unparalleled customer service with professionalism and integrity. Our clients include some of the most recognized names in the industry, and we're growing to meet demand. The Role We're looking for a dependable and organized Dispatch Coordinator to support the operational hub of our service team. You'll be the first point of contact for our customers and play a critical role in keeping our technicians moving and our clients happy. If you thrive in a fast-paced environment, love keeping things organized, and take pride in doing things right — we want to hear from you. Responsibilities Answer the main phone line and handle incoming calls from customers in a professional and timely manner Delegate service calls to field technicians based on priority, location, and availability Maintain and manage the dispatch board to ensure accurate scheduling and workflow Follow up on service calls to confirm satisfactory completion and address any outstanding issues Review and oversee work orders and invoices to ensure accuracy before processing Additional duties may include invoicing, managing payments, ordering supplies, and receiving and tracking parts and inventory What We're Looking For Prior experience in dispatching, customer service, or an administrative role Excellent communication skills — both written and verbal Strong attention to detail and a commitment to accuracy Ability to work efficiently under pressure and make quick, sound decisions A team-first attitude with a reliable and dependable work ethic Comfortable working with computer software and picking up new systems Experience in the trades, service, or hospitality industry is an asset but not required What We Offer Salary position with competitive compensation Monday–Thursday in-office (east end of Ottawa, off St. Laurent Blvd.) Work from home every Friday Set hours: 9:00 AM – 5:00 PM (consistent schedule, no overtime required) 2 weeks vacation per year Health & dental insurance Starting salary $21-$23/hr Pay: $21.00-$23.00 per hour Benefits: Casual dress Dental care Extended health care On-site parking Paid time off Vision care Work Location: In person

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