Dispatch Coordinator

The RoleThe RoleAt Fisher & Paykel, we create moments of delight together in the heart of the home. As a Logistics Coordinator, you'll play a critical role in ensuring products move efficiently through our supply chain while delivering an exceptional experience for our customers.In this role, you'll coordinate inbound and outbound shipments, manage delivery schedules, monitor freight movements, and collaborate with carriers, warehouses, customer service teams, and sales partners to ensure products arrive on time and service expectations are met. You'll be a key contributor to optimizing freight costs, resolving transportation challenges, and maintaining seamless communication across the business.Success in this role requires strong organizational skills, attention to detail, and the ability to balance multiple priorities in a fast-paced logistics environment.You WillDelivery Scheduling & Customer ServiceCoordinate and schedule outbound customer deliveries, inbound shipments, and inter-site transfers to meet customer requirements and requested delivery dates.Monitor shipment activity and proactively identify and resolve service or scheduling issues.Communicate delivery updates and service impacts to customers, carriers, and internal stakeholders.Ensure customer delivery requirements and service agreements are consistently met.Maintain accurate shipment and scheduling information within JD Edwards ERP.Dispatch & Transportation ManagementBuild and optimize shipment loads and transportation routes to maximize freight efficiency.Generate warehouse pick lists and dispatch documentation through JD Edwards.Coordinate with carriers and distribution centers to ensure timely shipment execution.Escalate transportation delays, service disruptions, and delivery risks to leadership when appropriate.Support daily invoicing and order processing activities to ensure shipment accuracy.Reporting & Continuous ImprovementCompile and maintain logistics performance metrics and dispatch reporting.Monitor carrier and warehouse performance against key service indicators.Identify opportunities to improve processes, reduce costs, and enhance customer service outcomes.Support the development and maintenance of standard operating procedures and logistics documentation.Act as a brand ambassador in all interactions with customers, carriers, and business partners.Health, Safety & ComplianceFollow all company health, safety, and environmental policies and procedures.Report hazards, near misses, incidents, and inventory-related safety concerns promptly.Participate in safety initiatives, training, and continuous improvement activities.Contribute to maintaining a safe and compliant workplace environment.You Have2–4 years of experience in logistics, transportation coordination, dispatch, or supply chain operations.Experience working with ERP systems, preferably JD Edwards or Oracle.Experience coordinating freight carriers, transportation schedules, and customer deliveries.Background in customer service within a logistics or distribution environment preferred.Strong organizational and prioritization abilities.Excellent verbal and written communication skills.Ability to manage multiple priorities and meet deadlines in a fast-paced environment.Knowledge of transportation routing, load planning, and freight management processes.Intermediate to advanced Microsoft Excel skills.Strong problem-solving and analytical capabilities.Ability to build effective relationships with internal and external stakeholders.Our Benefits At a GlanceIn addition to providing competitive medical, dental vision, life, and disability insurance, we offer:401K with company match Paid Vacation/Time Off: We believe that your time off is important, which is why all US employees are offered generous time away. Hourly roles accrue 20 days of paid vacation starting year 1 and exempt roles are eligible for our TAYN policy. We also offer 12 company holidays per year. Parental Leave: Becoming a new parent…

View the full posting and apply