Dispatch Coordinator

Company Description Soft Source, Inc. is a State of Georgia S Corporation, established in 1999, providing innovative digital engineering solutions and staff augmentation services to federal and commercial clients. The company focuses on small to midsize engineering and IT organizations, delivering tailored solutions that address complex technical and operational needs. Soft Source, Inc. also offers executive coaching, leadership development, and distributed workforce solutions to help clients optimize performance. With more than 400 successful projects across multiple industry verticals, the company has a strong track record in strategic planning and program management. Role Description The Dispatch Coordinator is a full-time, remote role responsible for managing and coordinating service requests and assignments across teams and locations. This role involves receiving and prioritizing incoming service calls or work orders, scheduling and dispatching personnel, and updating records in dispatch and tracking systems. The Dispatch Coordinator communicates with internal teams and external stakeholders to provide status updates, resolve issues, and ensure timely completion of tasks. Daily activities include data entry, monitoring workflow, adjusting schedules as needed, and maintaining clear documentation to support service quality and operational efficiency. Qualifications High school diploma or equivalent preferred. Candidates should possess accurate Data Entry skills for maintaining records in dispatch, CRM, or ticketing systems. Additional beneficial qualifications include familiarity with dispatch or scheduling software, basic IT literacy, strong organizational skills, and experience in logistics, field services, or operations coordination. Previous experience in dispatch, scheduling, logistics, transportation, customer service, or operations is preferred. Requirments Candidates should possess strong Dispatching skills, including scheduling, routing, and coordinating multiple concurrent requests. Reliable and consistent able to print and dispatch on schedule every time Candidates should possess excellent Communication skills, both written and verbal, to interact effectively with internal teams and customers. Candidates should possess solid Customer Service skills to handle inquiries, address concerns, and support a positive service experience. Candidates should be a Skilled Multi-tasker, able to manage competing priorities and adapt to changing workflows. Work Schedule This is a remote U.S.-based position. Equal Employment Opportunity We are committed to providing equal employment opportunities to qualified applicants. Employment decisions are based on job-related qualifications, business needs, and applicable law.

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