Dispatch Coordinator 1

FirstCall is a 24/7 mission-critical dispatch center based in Greenville, SC, serving clients nationwide. Our highly trained team handles urgent issues—both simple and complex—that clients don’t have the time or capacity to manage, making us a trusted extension of every organization we represent. FirstCall manages field operations by handling calls, emails, alarms, and system alerts. Client-specific protocols, proprietary software, and advanced technology enable FirstCall to take quick, decisive action, meeting even the most demanding service levels and narrow dispatch windows. Continuous improvement drives our culture as full ownership is taken of every request, with mistakes acknowledged, corrected, and learned from. When the stakes are high, clients can be confident that FirstCall takes its crucial role in both mitigating problems and providing peace of mind seriously. At FirstCall, our work carries weight—we keep communities safe, operations moving, and sometimes, lives intact. That sense of responsibility shapes every part of who we are. Here, calmness meets urgency, empathy fuels precision, and every dispatch—no matter how complex—is handled by someone who cares enough to get it right. People may join our team thinking it’s just a job, but stay because they discover something rare: a team that has their back, leaders who want to see them grow, and an environment where accountability isn’t about blame—it’s about pride. We are the unseen partner our customers rely on—the ones who fix problems before they’re noticed, embrace technology to work smarter, and deliver so consistently that our clients keep entrusting us with more. We move fast, care deeply, and get things done—not for recognition, but because doing things right matters. This is a place where great people become extraordinary, and every day presents the opportunity to become a hero, all the while moving each other one step closer to the lives we want. Yes, dispatching is tough and often thankless, but here, no one does it alone. Together, our empowered team turns every mission into excellence, saving the day once again. We are currently seeking a Dispatch Coordinator to join our team in Greenville, SC. T his position is for various flexible 1 st , Mid, and 2 nd shifts . Training Thursday- Sunday 9am-8pm . Dispatch Coordinators will undergo comprehensive training to develop proficiency in essential areas, including company software systems, professional phone etiquette, and internal operational procedures. This foundational knowledge equips them to manage a wide range of service requests with accuracy, efficiency, and a customer-focused approach. Qualifications: Exceptional customer service skills Exceptional communication skills, including written and verbal Empathy and compassion Ability to be self-motivated Ability to be held accountable Ability to multitask Self-organizational skills Geographical knowledge or map-reading skills Superior typing and basic computer skills Experience and/or training in customer service, dispatching, project management, or equivalent combination of education and experience Knowledge of the service industry is favorable but not required Routine Duties : Take incoming customer service requests via email and telephone Schedule and coordinate service calls as calls are received Create dispatch tickets for service calls Dispatch Service Technicians, one request at a time Debrief Service Technicians after completion of service request Follow complex processes via guided prompts to ensure procedural compliance Re-train on updated procedures based on customer demands Maintain the dispatch board/schedule Relay ETA information to customers Follow up on all pending and recommended work with customers utilizing the pending work log Prioritize handling of urgent tasks by actively monitoring inbound contacts Ideal Team Member: Enjoy problem-solving and working with a t…

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