Dispatch & Confirmation Specialist

About the Role Concierge Home Remodeling is looking for an energetic, organized, and people-oriented Dispatch & Confirmation Specialist to join our team at our beautiful Woodland Hills office. This role is at the heart of our daily sales operation. You’ll work directly with incoming leads, customers, and our sales team to make sure every opportunity is handled quickly, appointments are scheduled and confirmed, and nothing falls through the cracks. This is not a management or marketing position . It’s a hands-on role for someone who enjoys talking to people, staying organized, working in a fast-paced environment, and getting things done. What You’ll Do Respond quickly and professionally to incoming leads. Contact potential customers and schedule appointments. Confirm upcoming appointments with customers. Dispatch leads and appointments to the appropriate sales representatives. Coordinate appointments based on salesperson availability, location, and schedule. Make sure sales representatives have all necessary information before their appointments. Enter new leads into the CRM. Keep lead information, results, and statuses accurate and up to date. Follow up with customers who didn’t answer or haven’t scheduled an appointment. Work through daily follow-up lists to make sure opportunities aren’t missed. Reconnect with previous leads and customers when appropriate. Conduct QC and follow-up calls after appointments. Work toward scheduling second appointments when there is an opportunity. Follow up on missed calls, emails, and incoming inquiries. Keep the daily lead and appointment schedule organized. Prepare and organize appointments for the following day. Contact customers when additional information or confirmation is needed. What Success Looks Like Our expectations are simple: Fast response. Great communication. Accurate information. Confirmed appointments. Consistent follow-up. You won’t be expected to manage employees, run a department, or handle marketing. You will be expected to take ownership of the leads and appointments assigned to you. If a customer doesn’t answer — follow up. If an appointment needs confirmation — confirm it. If information is missing — get it. If there’s an opportunity for a second appointment — go after it. The goal is to make sure every lead gets the attention it deserves and every opportunity is maximized. Who We’re Looking For We’re looking for someone who is: Friendly, confident, and professional on the phone. Energetic and motivated. Highly organized and detail-oriented. Comfortable working in a fast-paced office. Persistent with follow-up. Comfortable using a CRM, phone, text, and email. A strong communicator with both customers and salespeople. Reliable, consistent, and accountable. Comfortable working toward clear daily goals. Someone who enjoys being busy and making things happen. Why Join Us? You’ll be joining a growing company and working from our beautiful Woodland Hills office in a fast-paced, energetic environment. This is a full-time, in-office position with clear responsibilities, training, and an opportunity to grow within the company. If you enjoy talking to people, staying on top of details, working with a sales team, and turning opportunities into real appointments, we’d love to meet you.

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