Dispatch (Communications) Supervisor

Company Overview Westchester EMS (WEMS) is a 501(c)(3) nonprofit agency that provides emergency and non-emergency ambulance services across Westchester County. Its services include emergency paramedic fly-car response and mutual aid for local communities. Job Overview As a Dispatch (Communications) Supervisor, you’ll supervise dispatch operations, dispatch scheduling and training coordination, and support the team with managing transportation plans, and service communications. You’ll help keep information accurate and operations organized across the internal team and external partners. Duties : General supervision of dispatch center and dispatchers Must be able to perform ALL duties of a WEMS Dispatcher and assist as needed Dispatcher scheduling Dispatcher training coordination Day-to-day decision making on responses and efficiencies Coordinate with dispatchers for compliance with insurance authorizations Coordinate with hospitals for compliance with insurance authorizations Maintaining relationships with hospital discharge planners and management Support CAD data analysis and reporting Billing/Paperwork Flow/CQI: Transfer insurance claims and billing data to billing company Manage the relationship with billing company to reconcile paperwork Follow set billing processes and procedures Office Administration: Policy and protocol development Maintaining relationships with hospital discharge planners and management Hardware/software technical monitoring with the Operations Supervisors Monitoring staffing levels and transport demands Assume other duties, assignments and responsibilities as necessary to accomplish the strategic goals of the company Qualifications: High School Diploma (Bachelor’s Degree preferred) Must be a current certified NYS EMS Provider Knowledge of EMS theory, practice and trends Maintain qualifications/certifications as a NYS EMS Provider Maintain certifications in the State of New York –AHA CPR, BLS, ACLS & PALS (as applicable) A minimum of two (2) years’ experience in EPCR software (Image Trend Preferred) Preferred: two (2) years’ experience with Dispatcher CAD software (RescueNet preferred) Proficient use in Microsoft Excel, Access, Word and PowerPoint. Excellent organizational skills, strong work ethic, motivated, enthusiastic, highly confidential, and detail oriented. Excellent verbal and written communication skills, interpersonal skills, and ability to communicate effectively by phone and e-mail. Ability to multi-task and coordinate multiple projects, respond to a rapidly changing and demanding environment. Deadline conscious with strong drive, initiative and the ability to work well in time-sensitive situations. Possess high degree of professionalism, adaptability and customer service skills. Ability to work with others and communicate effectively with directors, supervisors, peers, multiple departments, all levels of management, etc. Pay: $80,000.00 - $88,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance Education: Bachelor's (Preferred) Work Location: In person

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