Dispatch Clerk

Company Overview COVERALL provides cleaning, sales, and rental services for premium industrial work apparel and entrance mats. Its products are designed to exceed industry standards, with a focus on quality and value. Summary As a Dispatch Clerk with Coverall Uniform Linen and Mats Ltd., you’ll support the coordination and recording of dispatch activity. Your impact: Accurate dispatch information helps coworkers coordinate deliveries and helps customers receive the apparel and mats they rely on. Under the supervision of the Service Manager, the duties and responsibilities of the Dispatch Clerk include but are not limited to the following: · Preparing Field Representatives schedule according to the customers delivery needs. · Creating, reviewing, update and close cleaning tickets in RMI ( PO’s, location and contact , relevant information on rental order card), confirm quantity with customer contact, email of cleaning tickets · Print cleaning tickets, file in the Driver books and perform the required shipping function · Confirm returned delivery tickets are signed by customers using the driver’s list. Inquire to driver if they are not signed and ensure a resolution · Prepare, update and print driver’s list and ensure the cleaning tickets are attached including the new garments from the stores sales · Prepare daily non delivery report and follow up on daily non deliverables · Daily meeting with drivers to escalate drivers issues if required · Apply delivery charge to customer even in the event of no pick up · Generate invoice for cash customers · Handover notes when closing the day · Serve as point of contact for customers, building relationships and addressing customers complaints · Filing of signed copies of delivery tickets and update PO’s on delivery tickets · Request for credit memo if need be from Accounts Receivable · Adhere to company policies and procedures as related to safety and overall company standards- ( Wear CSA approved steel toed safety shoes while in back plant) Other duties as assigned. Minimum Requirements: Completion of Business certificate/ degree/diploma is suggested Previous supply chain work related skills Experience in previous dispatch role Knowledge production, processing, customer service, technology etc. Strong communication skills both oral and written Active listening and learning Reading comprehension, coordination, judgement and decision making, time management, service oriented, inductive and deductive reasoning Key Relationships: - Customers - Service Manager - Sales - Plant Team Leads - Field Representatives - Account Receivable clerk - Storefront staff Working Conditions: Fast-paced and computerized environment, Work under pressure, Tight deadlines, Repetitive tasks… Physical Requirements: When required, there will be a possibility to assist the plant during peak period. Therefore standing for a long period of time not exceeding the length permitted by the law will be needed. There will be a possibility to drive to various customer sites to meet customer and obtain feedback. If you’re organized and ready to support reliable dispatch operations, apply through Indeed. Pay: From $19.00 per hour Expected hours: 77.0 per week Benefits: Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance RRSP match Work Location: In person

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