Dispatch Assistant

Position Overview Child Truck Line is seeking a detail-oriented and organized Dispatch Assistant to support the Dispatchers with daily transportation operations. This position assists with shipment scheduling, delivery appointments, GPS tracking, data entry, driver communication, and dispatch administration to help ensure efficient freight movement and timely deliveries. The ideal candidate is dependable, communicates professionally, and can manage multiple priorities in a fast-paced transportation environment. Essential Duties and Responsibilities Dispatch and Transportation Support Assist with daily dispatch operations, shipment coordination, and scheduling. Support brokerage operations within the Transportation Management System (TMS), including entering and updating load information, maintaining shipment records, and supporting daily brokerage operations. Schedule and confirm pickup and delivery appointments based on shipper and receiver requirements. Monitor GPS tracking systems, including Samsara, to track driver locations and shipment status. Communicate shipment updates, delays, and scheduling changes to appropriate parties. Assist with driver coordination, vehicle assignments, and routine dispatch needs. Identify scheduling conflicts or operational issues and escalate them to the Dispatch and Driver Manager. Administrative and Data Entry Enter, update, verify shipment and dispatch information in various transportation platforms. Upload and process shipment data using CSV files and other established methods. Maintain accurate dispatch records, shipment documentation, and electronic files. Assist with tracking operational data, preparing reports, and identifying discrepancies. Help maintain fleet maintenance schedules, inspection reminders, and related documentation. Communication and Customer Service Answer and direct incoming calls using a multi-line phone system. Communicate professionally with drivers, customers, shippers, receivers, and internal team members. Respond to routine shipment inquiries and provide timely updates. Follow established procedures and escalate customer concerns or time-sensitive issues to management. Other Responsibilities Follow company policies, procedures, and applicable transportation requirements. Collaborate with the Dispatchers to improve accuracy and operational efficiency. Perform other related duties as assigned. Qualifications and Requirements Previous experience in dispatch, transportation, logistics, or a related administrative role preferred. Strong organizational skills and attention to detail. Proficiency in data entry, computer systems, and spreadsheets. Familiarity with GPS tracking systems, such as Samsara, preferred. Excellent verbal and written communication skills. Ability to prioritize tasks, adapt to changing demands, and work effectively in a fast-paced environment. Strong problem-solving skills and willingness to learn transportation systems and procedures. Ability to work collaboratively and maintain professional relationships. Benefits Health insurance Dental insurance 401(k) with matching Paid Time Off Paid Holidays Work Environment and Development This is an in-person position in a fast-paced transportation office. The Dispatch Assistant must be able to manage competing priorities while maintaining accuracy, professionalism, and timely communication. Child Truck Line is committed to investing in its people and systems. This role offers hands-on training and opportunities to develop skills in dispatching, transportation technology, and fleet operations. Pay: $25.00 - $30.00 per hour Expected hours: 40.0 – 45.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Experience: Dispatch or Logistics: 2 years (Required) Transportation management systems: 2 years (Required) Logistics Software: 2 years (Required) Work Location: In person

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