Dispatch and Operations Associate

Job Summary Here at we are orchestrating the world’s most efficient circular supply chain. We help customers part ways with high quality used furniture, which we then resell online and in our Renton retail store. We are seeking an organized and reliable Dispatcher and Operations Associate to join our logistics team. As Dispatcher / Operations Associate, you will be the hub that keeps our pickups and deliveries running on time. You will schedule jobs, build and adjust daily routes, keep drivers and customers informed throughout the day, and make sure every job record is accurate. When the day calls for it, you will also lend a hand across the operation: processing and organizing items in our warehouse, staging deliveries, and joining a crew as a mover. The ideal candidate is a calm, clear communicator who loves solving logistics puzzles, stays organized under pressure, and is happy to roll up their sleeves wherever the team needs them. DutiesDispatch and scheduling Schedule customer pickups and deliveries, confirming dates, time windows, and item details with customers. Build efficient daily routes that balance drive time, truck space, crew capacity, and customer time windows. Adjust routes in real time for cancellations, add-ons, traffic, and delays, and keep crews updated on every change. Track crews throughout the day and make sure jobs are completed on time and in the right order. Customer communication Provide exceptional customer service by phone, text, and email in a professional and courteous manner. Send appointment confirmations and reminders, and give customers timely updates when plans change. Answer customer questions about scheduling, accepted items, and fees, and escalate issues to management according to company procedures. Handle reschedules and cancellations with care, keeping both the customer experience and the day’s route in mind. Job records and reporting Make sure all job, route, and customer information recorded for the day is accurate and complete. Follow up with crews on missing details, declined items, and fees applied on site. Share daily updates with management on completed jobs, issues, and opportunities to fill open capacity. Warehouse and moving support Assist with receiving, processing, and organizing incoming items in our warehouse. Stage outgoing deliveries so crews can load quickly and accurately. Support inventory organization and help keep the warehouse clean, safe, and orderly. Join pickup and delivery crews as a mover when needed, loading, unloading, wrapping, and securing furniture so it is protected from damage. Continuous improvement Take initiative to improve our scheduling, routing, and communication processes, and raise ideas to management. Look for patterns in delays, cancellations, and customer feedback, and suggest ways to prevent them. Qualities Stays calm, organized, and solution-focused when plans change quickly Makes sound, quick decisions with the information available Takes initiative and makes the most of down time Is seen as reliable, always following through on commitments Takes accountability when mistakes are made Sees around corners, and plans ahead Practices adaptability and is open to new ways of thinking Communicates well and acts with transparency Identifies opportunities for improvement and raises ideas to management Effectively disagrees and commits, providing support after a decision is made Experience Required Experience in dispatch, scheduling, logistics coordination, or a similar fast-paced operations role Strong organization and attention to detail, with the ability to juggle multiple jobs and priorities at once Strong customer service, communication, and problem-solving skills Comfortable using computers, smartphones, and scheduling or routing software Ability to lift and carry heavy objects (100+ lbs) safely and effectively when supporting warehouse and moving work Ability to work flexible hours, including early mornings and weekends, as neede…

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