Dispatch Administrator

Job Overview We are seeking an organized and detail-oriented Dispatch Administrator to support our daily operations and ensure efficient scheduling and communication between staff, customers, and field personnel. The Dispatch Administrator is responsible for assisting in coordinating schedules, managing dispatch operations, maintaining accurate records, and providing administrative support to ensure smooth day-to-day operations. Responsibilities: Communicate with and dispatch technicians/drivers. Coordinate daily routes and appointments. Provide updates and support to customers and field staff. Answer phones and provide administrative support. Ensure crews arrive on time and meet company service standards Work closely with operations management to improve efficiency Requirements Minimum 5+ years of dispatching experience, preferably in moving, logistics, transportation, or delivery services Strong knowledge of NYC routes and the five boroughs Excellent organizational and multitasking abilities Ability to work under pressure and adapt to changing client demands Ability to manage multiple crews and drivers simultaneously Reliable, dependable, and team-oriented Familiarity with shipping & receiving procedures, fleet management practices, and 3PL coordination. Proficient with dispatch software, scheduling systems, and Microsoft Office Exceptional communication skills coupled with professional phone etiquette to handle inquiries confidently. Compensation & Benefits Competitive salary based on experience Health insurance benefits Paid time off Opportunities for overtime and growth within the company Pay: $20.00 - $30.00 per hour Benefits: Health insurance Work Location: In person

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