Director, WFI

Director, WFI Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. JOB SUMMARY The Director, WFI (Workforce Intelligence) leads the continuous improvement (CI) engineering and operational re-engineering function within Workforce Intelligence. This role drives cross-functional process transformation, establishes standardized operational task baselines, and embeds Lean Six Sigma methodologies across global operations. The Director partners with Workforce Management (WFM) leadership to translate process improvements, automation gains, cycle-time reductions, and standardized task times into measurable capacity, staffing, and forecasting inputs. KEY DUTIES & RESPONSIBILITIES Continuous Improvement Strategy & Execution: Lead and mentor Continuous Improvement Managers and Engineers across global operating locations in executing high-impact process transformation initiatives. Process Re-Engineering: Oversee complex operational deconstruction and reconstruction initiatives across end-to-end workflows to eliminate waste, standardize operating procedures, and improve First-Pass Yield. Benefits Realization: Establish baselines, define benefit-measurement methodologies, and validate that approved productivity, capacity, quality, and financial benefits are realized and sustained following implementation. Change Adoption and Sustainability: Partner with Operations and Change Management to establish implementation plans, adoption measures, control plans, and post-implementation reviews that sustain redesigned processes. Workforce Management Integration & Capacity Alignment: Translate Continuous Improvement time studies, task baselines, and process automation gains into measurable unit-time updates within Workforce Management capacity and forecasting models. Project Intake & Governance: Direct the Continuous Improvement project intake flow, ensuring rigorous vetting, prioritization, Full-Time Equivalent (FTE) impact validation, and alignment with enterprise roadmap metrics before active execution. Automation & Technology Integration: Partner with Information Technology and Operations to design, pilot, and deploy low-touch processing, Microsoft Power Platform solutions (including Power BI and Power Automate), and artificial intelligence/document ingestion technologies. Perform other related duties as assigned by management. Adhere to established policies and procedures KNOWLEDGE & SKILLS To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable a person with disabilities to perform the essential functions. Technical Mastery: Lean Six Sigma Black Belt or Master Black Belt required. Advanced proficiency in process mapping, activity-based costing, root-cause analysis, and time study methodologies. Workforce Management & Data Proficiency: Strong understanding of workforce management fundamentals, including shrinkage, utilization, throughput (Transactions Per Hour / TPH), volume forecasting, queueing principles, demand variability, capacity modeling, and translation of task-level standards into staffing requirements. Analytics Stack: Proficiency in Microsoft Power Platform (including Power BI and Power Automate), Smartsheet, Microsoft Excel (advanced mode…

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