Director, Warehouse Operations

Director of Warehouse Operations Johnson Lancaster | RestaurantSupply.com Location: Tennessee — Nashville or Memphis area Compensation: competitive base salary + annual company bonus Travel: Extensive domestic travel required Position Overview Reporting directly to the Chief Operating Officer (COO), the Director of Warehouse Operations will oversee warehouse operations across multiple U.S. locations, including Adamsville, Tennessee; Clearwater, Florida; the Boston area; Connecticut; California; and Ohio. This leader will be responsible for warehouse performance, inventory accuracy, receiving and fulfillment, freight preparation, shipping execution, safety, and operational efficiency across the network. The role will establish consistent operating procedures, develop local warehouse leadership, resolve operational challenges, and ensure each facility meets company standards. The ideal candidate brings substantial experience managing warehouses that handle heavy equipment, oversized products, and less-than-truckload (LTL) freight. They must also have practical proficiency with NetSuite ERP for inventory and warehouse transactions. This is a highly hands-on leadership position requiring regular on-site presence, frequent domestic travel, and the ability to lead effectively across geographically dispersed teams. Key Responsibilities National Warehouse Operations Oversee daily warehouse operations across the national network, including receiving, storage, inventory control, picking, packing, freight preparation, and shipping. Establish and implement standardized operating procedures across all warehouse locations. Conduct regular facility visits, operational inspections, inventory reviews, and performance assessments. Identify operational gaps, implement corrective actions, and drive continuous improvement. Serve as the primary point of contact for warehouse-related questions, escalations, and operational issues. Ensure facilities maintain appropriate housekeeping, equipment upkeep, organization, and operating standards. Heavy Equipment and Freight Operations Oversee the safe handling, storage, movement, and shipment of heavy equipment and oversized products. Ensure appropriate use of forklifts, pallet jacks, lifting equipment, and other material-handling equipment. Oversee LTL freight shipping and receiving, including carrier coordination, freight documentation, inspections, packaging, palletizing, load securing, and damage claims. Establish standards for product protection and freight preparation to minimize damage, claims, and avoidable shipping costs. Resolve recurring shipping and receiving issues and improve freight accuracy and reliability. Inventory Management and NetSuite Maintain accurate inventory records across all warehouse locations. Use NetSuite ERP to manage and review receiving transactions, order fulfillment, interwarehouse transfers, inventory adjustments, and operational reporting. Lead inventory reconciliation efforts and resolve discrepancies between physical inventory and system records. Establish effective cycle-counting procedures and inventory-control standards. Partner with Purchasing and other departments to address inventory availability, replenishment, and fulfillment challenges. Leadership and Team Development Lead, coach, and hold local warehouse managers and supervisors accountable for operational performance. Establish clear expectations, performance standards, and consistent management practices across facilities. Support hiring, onboarding, training, workforce planning, scheduling, and performance management. Promote a culture of ownership, safety, accuracy, communication, and continuous improvement. Ensure teams follow established procedures and comply with applicable workplace safety requirements. Performance Management and Reporting Monitor and report on key operational metrics, including inventory accuracy, order and shipping accuracy, freight damage, turnaround times, labor productivit…

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