Director Transportation Operations Support

Description Job Title: Director Transportation Operations Support Department: Transportation MTA Agency: LIRR Primary Location(s): LIRR Service Area Salary Range/Additional Compensation Details: $147,829 - $184,786 Regulated/ Safety Sensitive: Not Safety Sensitive Union Affiliation: N/A Closing Date (if applicable): 10/2/2026 Other Shift (if applicable): About Your Agency Chartered in 1834, the Long Island Rail Road (LIRR) is the largest, busiest, and oldest continuously operating commuter railroad in the United States. In 2024, this 24/7/365 operation served 75.5 million riders on a system that stretches nearly 120 miles – from Penn Station and Grand Central Madison in Manhattan to Montauk on the eastern tip of Long Island. Job Summary This position provides executive-level leadership and strategic oversight of all analytical and operational support functions within the Transportation Department, ensuring that organizational resources are effectively aligned to achieve departmental and corporate objectives. The Director oversees the Operations Support functions (e.g. Statistical Analysis, Budget Management, Administration & Accountability) through subordinate Senior Managers and their respective teams, ensuring consistency, integration, and performance across all areas. This position is responsible for establishing priorities, directing analytical frameworks, and ensuring the development of mission-critical reporting that provides senior leadership with actionable insight into operations performance, system weaknesses, and departmental risks. The Director ensures that all operational analysis—including but not limited to Fare Collection, Efficiency Testing, On-Time Performance, Operational Safety, Operating Statistics, Employee Databases, and Critical Risk Management—are comprehensive, forward-looking, and continuously evolving. The Director provides oversight of all data-driven planning efforts supporting Operating and Capital/Reimbursable budgets, ensuring that workforce planning, financial forecasting, and operational needs are accurately translated into actionable plans. This role ensures that subordinate management proactively identifies trends, develops new analytical tools, and initiates audits and risk assessments rather than relying solely on reactive reporting. Duties And Responsibilities Direct and oversee the development, integration, and governance of complex, multi-source databases supporting Transportation operations, ensuring standardization, accuracy, and accessibility across all functional areas. Establish expectations for continuous improvement of analytical processes, ensuring subordinate managers implement automation of ETL processes, scalable reporting tools, and reusable analytical frameworks. Ensure all data environments incorporate comprehensive risk indicators tied to on-time performance, fare collection, and operational efficiency. Evaluate the effectiveness of data architecture and direct enhancements where gaps, inefficiencies, or missed analytical opportunities are identified. Oversee the collection, validation, and dissemination of operating statistics, ensuring accuracy, timeliness, and consistency across all reporting cycles. Direct subordinate managers to develop meaningful performance metrics and ensure reporting evolves to address emerging operational needs. Critically review analytical outputs and reports to ensure they provide actionable insight and are not limited to descriptive reporting. Ensure timely and accurate responses to high-visibility and ad-hoc requests from senior leadership and external stakeholders. Provide strategic oversight of analytical modeling related to service planning, manpower forecasting, and labor budgeting. Ensure subordinate managers develop and maintain tools that translate service plans into accurate staffing and financial projections. Oversee coordination with internal and external stakeholders (Service Planning, Payroll, MTAHQ, OMB), ensuring data integrit…

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