Director, Support Planning, Bus Service Planning

Job ID: 17940 Business Unit: MTA Bus Company Location: New York, NY, United States Regular/Temporary: Regular Department: Support Planning Date Posted: Nov 5, 2026 Description JOB INFORMATION: Title: Director, Support Planning, Bus Service Planning Authority: MTA BUS Department: Support Planning Division/Unit: Operations Planning Location: 2 Broadway Hours: 9 AM – 5 PM Telework (if Applicable): One day per week Reporting Manager (if Applicable) AVP Bus Svc Planning Deadline (if Applicable) 11/16/2026 Compensation: $126,028 – $157,535 (Grade ADC 007) POSITON SUMMARY: This position is responsible for managing a Unit within the Bus Service Planning Sub-Division. The Director supervises and coordinates the development, evaluation, recommendation and advancement of all bus service and bus stop revisions. Included in this effort is management of concept development, data collection, planning, community outreach, approval process, implementation and follow-up monitoring for all changes in bus route paths, bus stops, service patterns, and service spans on a permanent and temporary basis. Through the use of advanced principles of transit design with wide latitude for independent initiative, the Director manages a staff whose goal is to adjust transit service in a cost-effective manner to respond to changing market, fiscal, traffic, land use, construction, environmental, social and physical conditions. RESPONSIBILITIES: Supervises the planning analysis, implementation, and follow-up monitoring of borough-wide bus service changes. The activity includes analysis, public outreach, development of specific operating parameters, cost, ridership/revenue estimates and updates to TATs, maps and GARs. Prepares service change staff summaries and service change monitoring reports for inclusion in monthly Board agenda. Manage Unit. This activity involves control and discipline of staff to ensure precise and timely work efforts and the selection/hiring of new staff to fill vacancies. Supervise two managers and six full-time planners. Coordinate unit activities with other NYCT departments to provide a consensus for, and smooth implementation of, service revisions. Extensive outreach to interested parties internally including DOB, OMB, C&D, MTAHQ, Cust Com, Government & Community Relations, Public Affairs, System Safety, Dept. of Subways and SIRTOA. External customers include community boards, elected officials at all levels of government. advocacy groups. Must respond to initiatives of other agencies, such as NYCDOT, which affect bus operations Evaluate, prioritize, and recommend permanent and construction related bus stop revision to NYCDOT in order to provide safe bus stop locations and efficient bus operations. Oversee design of long-term bus service diversions to accommodate planned roadway and infrastructure construction. This maintains a suitable transit service on diversion routes during construction periods. Activity includes negotiation with various agencies, contractors, developers, NYCT Department, preparation of bulletins and monitoring for duration of project. Plan bus routes for subway shuttles and special events. Performs other duties as assigned Complies with all policies and standards May be required to work hours outside regular work hours, as applicable Observes the work performed by contractors, as applicable Reviews invoices and approves them if the work has contractual standards, as applicable Addresses performance issues with the contractor when possible, as applicable Escalates issues to other parties when needed, as applicable EDUCATION AND EXPERIENCE: Bachelor’s Degree in Arts/Sciences (BA/BS) Transportation Management, Economics, Engineering, City Planning or an equivalent combination of education and experience from an accredited college may be considered in lieu of a degree. Required or Fifth year college or university program certificate MPA, Urban/Reginal Planning, Transportation Engineering Preferred o…

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