Director Supply Chain Dock Operations (Full-Time/Day) Center City

Number of Positions In Requisition 1

 Job Details The Supply Chain Dock Operations Director Health System provides leadership for dock operations within the health system supply chain, ensuring safe, compliant, and efficient inbound and outbound freight execution that supports uninterrupted patient care. Directs dock labor planning, carrier coordination, scheduling, and throughput management while partnering with distribution, inventory, procurement, and clinical stakeholders to optimize end-to-end logistics performance. Establishes standardized processes, controls, and performance metrics to improve service levels, reduce delays, and strengthen operational resilience. Leads continuous improvement initiatives, technology enablement, and contingency planning to ensure consistent execution across sites. Job Description Summary The Supply Chain Dock Operations Director Health System provides leadership for dock operations within the health system supply chain, ensuring safe, compliant, and efficient inbound and outbound freight execution that supports uninterrupted patient care. Directs dock labor planning, carrier coordination, scheduling, and throughput management while partnering with distribution, inventory, procurement, and clinical stakeholders to optimize end-to-end logistics performance. Establishes standardized processes, controls, and performance metrics to improve service levels, reduce delays, and strengthen operational resilience. Leads continuous improvement initiatives, technology enablement, and contingency planning to ensure consistent execution across sites. Job Duties Directs health system dock operations for inbound receiving and outbound shipping, including appointment scheduling, yard/dock flow, and coordination with carriers and internal distribution teams. Leads and develops dock leadership and frontline teams; establishes staffing models, training, performance expectations, and succession plans to meet service and safety goals. Defines and monitors dock performance KPIs (e.g., on-time arrivals, dwell time, unload/load productivity, damage rates, detention/chargebacks) and drives corrective actions to improve throughput and reliability. Ensures compliance with OSHA, DOT, hazardous materials handling, infection prevention, and health system policies; maintains audit readiness and implements corrective and preventive actions. Standardizes dock SOPs and controls for receiving accuracy, documentation, chain of custody, temperature-sensitive/sterile product handling, and exception management (shortages, overages, damages, returns). Partners with Supply Chain, Facilities, Security, and clinical stakeholders to mitigate risk, improve dock security, and ensure continuity plans for emergent deliveries, disruptions, and alternate routing. Collaborates with procurement, accounts payable, and item master/ERP teams to resolve receiving and invoice discrepancies and to improve procure-to-pay execution and data integrity. Leads continuous improvement and technology initiatives (e.g., dock scheduling tools, scanning/automation, WMS/ERP enhancements) to reduce waste, improve visibility, and lower total logistics cost. Minimum Qualifications Bachelor’s Degree in supply chain management, logistics, business administration, or a related field, or equivalent combination of education and experience. 7 years to 10 years of progressive experience in distribution, dock operations, warehousing, or transportation within a complex environment (healthcare preferred). 7 years of people leadership with expert-level knowledge of dock, shipping/receiving, and logistics procedures. Expert knowledge of dock operations, freight receiving/shipping controls, and healthcare logistics requirements, including handling of temperature-sensitive, sterile, and regulated products. Proven ability to lead multi-site teams through standardized work, performance management, and change management to achieve service, cost, and safety outcomes…

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