Director, Supplier Quality, Americas
OTISDate Posted: 2026-10-15 Country: United States of America Location: OT541: TFP - Florence, SC 1500 Otis Way, Florence, SC, 29501 USA Director, Supplier Quality Lead, Americas Role introduction At Otis, we are dedicated to delivering safe, reliable, and high-quality products that exceed customer expectations. The Director, Supplier Quality Lead, Americas is responsible for leading supplier quality strategy and execution across North and Latin America. This role oversees the Florence Supplier Quality organization, Third-Party Logistics (3PL) quality activities, and the Latin America Supplier Quality team, leading a regional organization of approximately 15 quality professionals. The position is accountable for supplier performance, quality systems, risk management, continuous improvement, and supplier excellence initiatives that support Otis manufacturing, service, and customer requirements. This role reports to the Vice President, Quality, Americas and serves as the Americas representative within the Global Supplier Quality organization, helping shape and execute global supplier quality strategy while ensuring alignment with regional business priorities. The position may be based anywhere in the United States, with Florence, South Carolina preferred. The Director will serve as a strategic partner to Supply Chain Management, Engineering, Manufacturing, Operations, and regional Quality leadership. This individual will establish a forward-looking supplier quality roadmap that supports business growth, product reliability, sourcing transitions, new product introduction, material productivity, and an improved customer experience. Key Accountabilities: Develop and execute the Americas supplier quality strategy aligned with global quality objectives and business priorities. Lead and develop a team of 15 Supplier Quality professionals across Florence, 3PL operations, and Latin America. Drive supplier quality excellence across a complex regional supply base, ensuring compliance with Otis quality standards, policies, and regulatory requirements. Oversee supplier qualification, process certification, PPAP, corrective actions, audits, and supplier excellence activities. Partner with Supply Chain, Engineering, Manufacturing, and Service teams to support new product introductions, sourcing changes, material productivity initiatives, and operational performance. Ensure robust quality planning and change management processes are in place to maintain product and component quality during supplier, sourcing, and engineering changes. Drive improvements in supplier quality, on-time delivery, Cost of Poor Quality (COPQ), factory disruptions, warranty performance, and customer satisfaction. Lead resolution of significant supplier quality and delivery issues through structured problem-solving and corrective action processes. Establish supplier risk management and business continuity strategies to improve supply chain resilience and mitigate operational risk. Act as the regional escalation leader for critical supplier, logistics, and field quality issues. Champion continuous improvement, operational excellence, and data-driven decision making across the supplier quality network. Drive the training and development of Supplier Quality Engineers, ensuring strong technical competency in supplier quality tools, quality systems, risk management, and continuous improvement methodologies. Present supplier quality performance, risks, and strategic initiatives to senior leadership and influence key sourcing and operational decisions. Build organizational capability through talent development, succession planning, coaching, and performance management. Establish and drive a culture of accountability, collaboration, continuous learning, and operational excellence across the regional quality team. Lead organizational transformation efforts, ensuring the team has the skills, tools, and resources necessary to support evolving business priorities, sourcing strategies, …