Director Sales & Operations Workforce Planning

About USS: United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Overview: The Director of Sales & Operations Workforce Planning is responsible for leading the company’s enterprise Sales and Operations Planning (S&OP) process and developing scalable workforce planning strategies that align customer demand, operational capacity, labor requirements, and financial objectives. This role owns the recurring S&OP cadence, including demand planning, supply and capacity reviews, financial reconciliation, executive decision support, and follow-through on agreed actions. The role also oversees workforce forecasting, labor capacity modeling, staffing standards, and resource deployment strategies across a national operations network. Working cross-functionally with Operations, Sales, Finance, HR, IT, and Strategy, this leader establishes a single, fact-based operating plan that improves forecast accuracy, service execution, labor productivity, and business performance. Responsibilities: S&OP Process Ownership: Lead and continuously improve the enterprise S&OP process, including the monthly planning calendar, meeting cadence, decision forums, inputs, outputs, and accountability for follow-through. Demand Planning: Partner with Sales, Operations, Finance, and business leaders to develop a consensus demand plan by market, customer segment, service line, and planning horizon. Supply & Capacity Planning: Translate demand forecasts into operational capacity requirements, including labor, fleet, equipment, routing, facilities, and other critical resources; identify constraints and recommend mitigation plans. Financial Reconciliation: Partner with Finance to reconcile demand and operational plans with revenue, cost, margin, budget, and forecast expectations, clearly identifying gaps, risks, and opportunities. Executive S&OP Leadership: Prepare and facilitate executive S&OP reviews, presenting scenarios, tradeoffs, recommendations, and decisions required to align the organization around one operating plan. Workforce Forecasting & Modeling: Build predictive workforce models that anticipate labor needs based on demand trends, geography, seasonality, productivity, service levels, and business changes. Workforce Standards & Optimization: Establish labor standards and planning assumptions for front-line roles, including team sizing, staffing ratios, crew deployment, utilization, overtime, and labor efficiency. Scheduling & Coverage Alignment: Partner with Operations and functional teams to ensure workforce plans support routing, territory coverage, daily workload balancing, service commitments, and local market requirements. Scenario Planning & Risk Management: Develop scenarios for demand variability, capacity constraints, market expansion, service-line changes, weather, events, and other disruptions; recommend practical contingency actions. Performance Management: Establish and monitor S&OP and workforce planning metrics, including forecast accuracy, plan adherence, capacity utilization, labor productivity, overtime, service performance, and financial impact. Data, Systems & Tool Integration: Lead improvements to planning systems, analytics, data governance, and reporting tools to …

View the full posting and apply