Director, Retail Excellence

PURPOSE Lead SCM Retail Excellence for North America, serving as the strategic supply chain partner to the Retail business. Set the vision and roadmap for how SCM enables store performance, availability, speed, profitability, and growth. Lead and develop a capable team, translate supply chain complexity into commercial outcomes, and influence cross-functional partners to modernize reporting, simplify processes, automate work, strengthen store enablement, and deliver outstanding operational results. KEY RESPONSIBILITIES Set the Retail SCM Vision – Define and communicate a multi-year strategy and operating model for Retail Excellence, translating business priorities into a clear roadmap, capabilities, and measurable outcomes. Serve as the Strategic Retail Partner – Act as the supply chain face of Retail for North America and build trusted partnerships with Retail leadership, Store Operations, Merchandising, Finance, Inventory, Digital, Technology, and Operations. Translate SCM into Commercial Value – Connect availability, inventory flow, speed, service, and cost decisions to store sales, profitability, consumer experience, and business growth; clearly articulate trade-offs and recommendations in business language. Drive Retail Supply Chain Performance – Own the performance agenda for product availability, inventory flow, replenishment, delivery reliability, speed, and other critical retail supply chain outcomes. Establish priorities, governance, and interventions that improve performance sustainably. Modernize Reporting and Insights – Advance self-service reporting, actionable insights, and exception-based management so leaders and teams can identify risks, make faster decisions, and focus resources where they create the most value. Lead Transformation and Automation – Identify and deliver opportunities to simplify processes, automate manual work, apply AI and digital capabilities, improve data quality, and redirect capacity toward higher-value activities. Enable Stores – Partner with Store Operations to understand frontline needs and improve the processes, tools, visibility, and service models that help stores serve consumers and execute effectively. Build Cross-Functional Alignment – Influence outcomes across teams without relying on direct authority. Establish decision forums, align competing priorities, clarify ownership, and constructively challenge partners to reach better solutions. Lead Continuous Improvement – Create a disciplined improvement pipeline, prioritize opportunities based on business value, and ensure changes are adopted, measured, and sustained across the Retail ecosystem. Manage Risk and Escalations – Anticipate material supply chain risks, lead cross-functional mitigation, and provide clear executive communication on impact, options, decisions, and recovery plans. Lead Executive Business Reviews – Shape and present concise, forward-looking updates that connect performance and initiatives to commercial outcomes, surface decisions, and build confidence in the direction of Retail SCM. Lead, Empower, and Develop the Team – Provide strategic direction, clear priorities, organizational stability, and respectful accountability. Develop talent, delegate meaningful ownership, recognize contributions, and create an inclusive culture where people understand how their work matters. KEY RELATIONSHIPS NAM Retail Leadership Store Operations and Field Leadership Retail Merchandising and Planning Inventory Management and Deployment Demand Planning and Product Supply NAM Distribution Center Operations Inbound and Outbound Transportation Commercial and Brand Finance Business Intelligence, Data, and Analytics Digital and Technology Global and Local SCM Omni Excellence Channel and Capability Teams KNOWLEDGE, SKILLS, AND ABILITIES Strong commercial mindset with demonstrated ability to connect supply chain decisions to retail sales, profitability, consumer e…

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