Director, Production Control

Director, Production Control DEPARTMENT OF FINANCE Posted on 10/14/2026 Full-time Location MANHATTAN Exam may be required Department Data Center Production Control Salary range: $169,000.00 – $179,000.00 Save Job Description IMPORTANT NOTE: CANDIDATES MUST BE A PERMANENT COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE OR ARE REACHABLE ON THE COMPUTER SYSTEMS MANAGER OPEN COMPETITIVE CIVIL SERVICE EXAM NO. 4035 OR ARE PERMANENT IN A COMPARABLE CIVIL SERVICE TITLE ELIGIBLE FOR A 6.1.9 TITLE CHANGE. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER YOUR PERMANENT CIVIL SERVICE TITLE OR INDICATE YOUR LIST NO. FOR EXAM NO. 4035. NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF’s Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work. FIT is seeking a highly skilled and motivated Director of Production Control to manage user security and production support for DOF's mission critical systems. Reporting directly to the FIT Operations Officer, the selected candidate will lead their team's efficient work of setting up, monitoring, and troubleshooting automated batch jobs, as well as onboarding and offboarding users to ensure role-based security. Duties and responsibilities will include, but are not limited to the following: Supervise a team in support of critical Department of Finance applications and end user support. Provide strategic and technical leadership for the Department's primary and secondary data centers to ensure continuous, secure operation of all production, development, and disaster-recovery systems. Ensure proactive monitoring, rapid escalation, and full resolution of incidents within SLA timeframes. Conduct quarterly disaster-recovery and failover testing aligned with DOF Business Continuity and Cybersecurity standards. Maintain complete, current operational runbooks and verified infrastructure schematics. Lead modernization of the DOF infrastructure to migrate legacy workloads to resilient hybrid and cloud environments while improving performance, scalability, and data protection across BTCS, PTS, and NYSERV systems. Ensure vulnerabilities are remediated within SLA timelines and that all patching and access control changes are documented. Conduct semi-annual risk assessments with the Cyber Security team. Administer the FIT Security Access Portal and all related access-management controls to ensure compliance with DOF policy, audit requirements, and regulatory mandates. Ensure records are accurate and updated within 24 hours of any personnel or role change within the system access. Maintain full compliance with DOF and NYC Cyber Command standards. All access requests, terminations, and modifications are logged, reviewed, and retained for audit readiness, resulting in zero unaddressed audit findings or access violations. Monitor and maintain compliance documentation, data-security protocols, and regulatory reporting related to FIT operations, including PTS, BTS, and associated systems. Track and verify user-access changes, role-based permissions, and audit logs. Prepare and submit complete audit documentation on or before required deadlines. Ensure weekly separation reports …

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