Director Parts Operations

Pilatus is hiring a Director Parts Operations to join our team in Broomfield, CO. In this role, you will be responsible for managing the Parts Sales department to provide spare parts support services to all Pilatus Service Centers, aircraft owners, and operators in the Americas. In addition, you will oversee all aspects of Parts Sales business, including but not limited to, parts availability, provisioning, repairs, and pricing. Take your career to the next level with Pilatus Business Aircraft Ltd!      

Essential Duties/Responsibilities

• Manages Parts Sales Department and its employees
• Develops processes and procedures that assures Pilatus Class customer support services for the Service Centers and owner/operators of Pilatus aircraft
• Documents, communicates, and escalates when required all spare parts related issues 
• Prepares annual expense budgets for Parts Sales department
• Manages and enhances Pilatus Parts Portal
• Monitors and regularly reports on Key Performance Indicators (KPIs), establishes new KPIs as needed
• Owns the Parts Sales Forecast
• Manages core return process
• Reviews and provides suggested revisions to Pilatus Service Center Policies and Procedures
• Maintains the highest levels of customer satisfaction

Other Duties/Responsibilities

• Provides Customer Service input on Min/Max review
• Manages 24/7/365 AOG after hours coverage by team members
• Provides training to Parts Sales department
• Ensures adherence to Pilatus internal procedures and Pilatus Service Center Policies & Procedures
• Participates in Customer Service meetings and conferences

Skills/Qualifications

• Bachelor’s degree or equivalent combination of education and experience in aviation field
• 5-7 years of technical experience related to aviation parts
• Pilatus PC-12 and PC-24 knowledge preferred
• Professional manner and excellent communication skills essential
• Excellent oral presentation and written communication skills required
• Excellent problem solving and analytical skills
• Ability to manage, assign, and track multiple tasks in a fast-paced demanding environment while maintaining a pleasant demeanor with the team and the customers
• Ability to work effectively within a team as well as independently
• Advanced computer skills including MS Windows and MS Office Professional
• Ability to learn and utilize aviation technical software; working knowledge of Quantum a plus
• Ability to travel (less than 25%)

What We Offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
• Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year

The salary range for this position is $98,888 - 123,609 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. 

Pilatus Business Aircraft Ltd was founded in Broomfield, Colorado in 1996. Pilatus’ new 118,000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 NGX and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operations Pilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years.  

With over 3,000 employees and about 200 apprentices at its headquarters in Stans, Switzerland and completion center in Broomfield, Colorado, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment. 

Pilatus Business Aircraft Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

To submit a paper application, please mail your resume to 12300 Pilatus Way, Broomfield, CO 80021 Attention: Human Resources. No walk-ins please.  If personalized assistance is needed to complete an online application for this position, please email employment.us@pilatus-aircraft.com with your request.