Director Parcel Transportation Solutions

Director Parcel Transportation Solutions Lead the strategy, growth, commercialization, and operational management of DHL Supply Chain’s parcel transportation solution across North America. The role is accountable for building and managing a multi-carrier parcel network, negotiating and administering carrier agreements, designing customer parcel programs, ensuring freight payment and financial cont
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rols, and delivering profitable growth. This leader will develop a high-performing team, establish the reporting and analytics needed to manage service, cost, capacity, and profitability, and partner with customers and internal stakeholders to create scalable parcel solutions that support evolving eCommerce, returns, fulfillment, and distribution needs.
Job Description Customer and Commercial Define and commercialize DHL Supply Chain’s parcel transportation solution, including standard offerings, customer-specific program designs, pricing inputs, service models, implementation requirements, and ongoing governance.
Partner with Business Development, Account Management, Solution Design, Operations, and customers to design parcel programs that meet service, cost, speed, visibility, returns, and customer experience requirements.
Support pursuit activity and customer expansions by translating parcel market expertise into compelling, executable solutions and clear customer value propositions.
Establish customer-facing performance reviews and business reviews covering service, cost, claims, accessorials, carrier mix, savings opportunities, and continuous improvement actions.
Carrier and Network Strategy Lead the parcel carrier strategy across national, regional, local, postal, gig, economy, expedited, and specialty parcel providers as appropriate for customer requirements.
Own carrier sourcing, contract negotiation support, rate card administration, service-level expectations, capacity planning, peak readiness, issue escalation, and carrier relationship management.
Monitor chan

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