Director, Operations & Service Delivery

About WCG WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and medicine—empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials. Why WCG At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives. What we offer: Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts Resources that support your whole life – Employee assistance programs and work/life balance tools Investment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support Time to recharge – Paid holidays, vacation, and sick time Pathways forward – Career development opportunities across One WCG We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission. Job Summary The Director, Operations & Service Delivery for Meeting Technology Services (MTS) is responsible for the execution, reliability, and scalability of critical operations supporting technology‑enabled meetings within the life sciences and clinical research industry. This role is responsible for the end‑to‑end oversight of equipment logistics, technician scheduling, live video streaming and audio/visual production, project management support, and the vendor ecosystem that supports these functions. The Director leads multiple managers and teams responsible for the strategic planning and flawless execution of a large, complex portfolio of domestic and international meetings, including mission‑critical and highly visible client engagements. The Director serves as the centralized point of accountability for operational excellence, risk mitigation, vendor performance, and continuous improvement, enabling the organization to scale without compromising quality, compliance, or service reliability. ESSENTIAL DUTIES/RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required. Operational Leadership & Strategy Provides senior leadership across logistics, production, scheduling, and key support functions critical to meeting delivery. Translates business growth, meeting volume, and international expansion into scalable operational plans, staffing models, and infrastructure requirements. Acts as a key operational partner to the VP of Operations, enabling focus on strategy, client engagement, and future service innovation. Establishes and monitors KPIs, dashboards, and performance metrics to drive data‑informed operational decisions. Equipment, Inventory & Logistics Directs end‑to‑end equipment logistics and inventory management for iPads, audio/visual equipment, and supporting technical assets. Oversees domestic and international shipping, customs coordination, equipment readiness, storage, repair, and lifecycle management. Leads and develops the Equipment & Logistics team. Ensures chain‑of‑custody, utilization tracking, loss prevention, and readiness standards are consistently met. Maintains regular on‑site oversight of equipment inventory and operational readiness at the Greenwood Village, CO office. Live V…

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