Director, Operations

SUMMARY

Manages and runs daily operations in our Houston service center from the building management and warehouse processes side of the operation. This includes the development of new processes as Citizen continues to expand the Houston operation into other functional areas and further develops the capabilities of the unit.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Work with VP, Operations and peers on developing plans and processes for expansion of capabilities. Then executing those plans with continual updates and reporting to mgmt.
• Managing the physical aspects of the 10+K sq ft office and repair shop which includes working with the landlord and other vendors on maintenance and other upkeep activities.
• Ensuring a continual improvement mind-set with the team on existing processes and physical layout. Experience and knowledge of LEAN (or 6 Sigma) processes for operational efficiency.
• Collaborate cross-departmentally with peers in other area such as Customer Support, Operations, and Logistics to ensure customer expectations are met.
• Implement quality assurance measures for products/services and monitor production KPIs.
• Manage 1-2 leads with up to 15 employees on day-to-day tasks.
• Work with the Director, After Sales Service on developing annual budgets and then controlling expenses.
• Ensure workplace safety compliance, security procedures, and reporting.
• Integrate new technologies and business processes as needed.
• Cultivate and maintain relationships with vendors and suppliers.

QUALIFICATIONS

• A degree in business operations or management is preferred. Equivalent experience is acceptable with strong operational background and 5+ years of experience is preferred.
• Experience managing a service and/or repair center.
• Experience and knowledge of LEAN (or 6 Sigma) processes for operational efficiency.

EEOE