Director, Operations And Implementation - Supply Chain

Position Summary... This team is responsible for accelerating transformation within the Ambient Supply Chain. Our team plays a critical role by serving as product partners—representing the business within a 4ITB framework to deliver impactful solutions. As a key leader, you will enable technology capabilities that power the future of supply chain. This includes shaping product roadmaps, prioritizing initiatives, defining business requirements, and driving strategic capability development. In this role, you’ll gain exposure to both operations and product leadership, acting as a front-line advocate for Supply Chain Operations with key stakeholders What you'll do... Own the technology roadmap for Supply Chain Operations Define and maintain an outcomes-driven roadmap aligned to operational priorities and long-term transformation goals. Translate business strategy and operational needs into prioritized capabilities, initiatives, and releases. Ensure roadmap decisions reflect business value, operational risk, customer and associate impact, and delivery feasibility. Lead the team responsible for translating business needs into delivery-ready requirements Provide direction and oversight for Business Requirement Documentation, ensuring requirements are clear, complete, and aligned to intended outcomes. Establish effective intake, prioritization, and refinement practices in partnership with product and technology teams. Coach and develop team members while setting expectations for quality, accountability, and stakeholder partnership. Drive prioritization across competing business and technology demands Partner with operations, product, and technology leaders to evaluate tradeoffs, align resources, and focus on the highest-impact work. Maintain visibility to dependencies, risks, timelines, and decisions that could affect delivery. Represent the business through the 4ITB way of working Serve as the voice of Supply Chain Operations in product forums and cross-functional planning discussions. Ensure business objectives, operational realities, user needs, acceptance criteria, and success measures are clearly understood and reflected in product decisions. Build trusted partnerships with product, engineering, and operations leaders. Lead critical defect escalation and resolution Establish effective processes for identifying, assessing, and escalating defects that impact supply chain operations. Coordinate with product and technology partners on mitigation plans, communication, root-cause analysis, and permanent resolution. Help identify opportunities to prevent recurring issues and improve operational stability. Engage and influence key stakeholders Act as a front-line advocate for Supply Chain Operations across business and technology organizations. Communicate roadmap progress, risks, dependencies, and decisions clearly to senior leaders and partner teams. Build alignment across stakeholders with differing priorities and perspectives. What you’ll bring… Cross-functional influence and stakeholder partnership Demonstrated ability to build alignment across operations, product, technology, and leadership teams. Strong communication and influencing skills, including the ability to translate complex operational needs into clear technology outcomes. Comfort making decisions and driving progress without relying solely on direct authority. Technology and product requirements experience Experience defining, documenting, and managing business and product requirements. Ability to connect business problems to technology capabilities, user needs, and measurable outcomes. Experience partnering with product, engineering, and business teams in a product-oriented operating model. Strong project and program organization Ability to manage multiple priorities, timelines, dependencies, risks, and stakeholder expectations. A structured approach to intake, prioritization, planning, execution tracking, and communication. Ability to maintain momentum and clarity …

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