Director of Warehouse Operations

We are recruiting for an experienced Director of Warehouse Operations to take full ownership of a high-volume warehouse and fulfillment operation in the New Brunswick/Edison, NJ area. This hands-on leadership role will oversee day-to-day execution, financial performance, customer relationships, and development of the site leadership team. The right candidate will have successfully led a large distribution, fulfillment, or multi-client 3PL operation and be comfortable working both on the warehouse floor and at the strategic level. Key Responsibilities Direct daily warehouse and fulfillment operations, including receiving, put-away, inventory control, picking, packing, shipping, and returns Own site P&L performance, budgeting, forecasting, labor costs, productivity, revenue, and margin improvement Lead and develop warehouse managers, supervisors, and frontline teams while building a strong leadership bench Manage key customer relationships and resolve service issues and escalations Partner with sales and implementation teams on new customer onboarding and program launches Improve inventory accuracy, cycle counting, warehouse utilization, workflow, and labor efficiency Leverage WMS, TMS, ERP, and reporting systems to improve visibility and operational performance Maintain a strong safety culture, including OSHA compliance, training, and incident follow-up Drive continuous improvement, automation, process standardization, warehouse layout improvements, and cost reduction Required Qualifications At least seven years of experience in logistics, warehousing, distribution, fulfillment, or 3PL operations Senior-level operations leadership experience as a General Manager, Site Leader, Operations Director, Senior Operations Manager, or similar role Track record of managing a high-volume warehouse and/or multi-client 3PL facility Direct P&L ownership with experience in budgeting, forecasting, labor planning, cost control, and margin improvement Strong knowledge of warehouse operations, inventory management, order fulfillment, transportation, and warehouse productivity Experience working with WMS, TMS, and/or ERP systems Demonstrated success leading warehouse managers, supervisors, and frontline teams Strong customer relationship management, communication, and problem-solving skills Ability to balance service levels, safety, productivity, cost, and profitability in a fast-paced operation Spanish/English bilingual skills are a plus This is an opportunity to lead the entire operation—not just one function—and directly influence customer satisfaction, employee performance, growth, and site profitability.

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