Director of Supply Chain

Position Summary The Director of Supply Chain leads global inventory forecasting, procurement, fulfillment operations, warehouse management, and logistics strategy across all sales channels — including Shopify DTC, wholesale, Amazon, and TikTok Shop. This role partners cross-functionally with Marketing, Finance, Fulfillment, and the Executive team to ensure products are delivered efficiently, cost-effectively, and on time, while maintaining strong supplier and 3PL relationships. This is a highly operational and strategic role focused on scaling systems, driving efficiency, reducing costs, and building the infrastructure needed to support rapid growth and international expansion — including establishing order operations and inventory management foundations for emerging channels like TikTok Shop and Amazon. Key Responsibilities Inventory Forecasting & Planning Own inventory forecasting across all product categories, including: Plush, Bracelets, Packaging, Animal tracking cards, Shipping materials and consumables Partner cross-functionally with Marketing, Sales, and Leadership to gather inputs that impact forecasting, including product launches, promotions, market trends, seasonal demand, and wholesale opportunities. Establish and maintain regular inventory review cadences across both ecommerce and wholesale channels. Monitor inventory in transit and ensure accurate visibility across all warehouses and fulfillment locations. Product Management & Procurement Coordinate procurement processes with suppliers and manufacturers. Create and manage UPCs and barcodes for product packaging. Send purchase orders and packaging files to printers and suppliers. Coordinate delivery scheduling to warehouses with proactive tracking updates and shipment alerts. Communicate discrepancies, delays, or issues directly with suppliers. Manage sample coordination for Marketing and Executive teams. Participate in product cost evaluation and supplier decision-making processes. Ensure purchase orders are placed promptly following product approval and quality testing. Quality Control & Compliance Oversee quality control processes for plush products, including carton reviews for each PO. Ensure compliance with shipping timelines, fulfillment standards, and operational requirements. Flag bracelet unit costs exceeding approved thresholds to leadership. Ensure large purchase orders receive proper executive approval before placement. Fulfillment & Warehouse Operations Oversee all third-party logistics (3PL) partners and fulfillment operations globally. Partner closely with the Fulfillment Manager to optimize outgoing shipping costs, improve e-commerce shipping efficiency, evaluate courier and carrier performance, and maintain branded packaging solutions. Ensure fulfillment SLA standards are consistently met, including same-day or next-day shipping expectations year-round. Lead inventory movement planning between warehouses and regions. Establish and manage order operations and inventory management processes for growing channels, including: Amazon — catalog management, FBA/FBM coordination, inventory replenishment, and fulfillment partner oversight TikTok Shop — order routing, inventory allocation, fulfillment SLA compliance, and integration with existing 3PL infrastructure International Expansion & Logistics Strategy Support market expansion by researching, onboarding, and coordinating new warehouse locations globally, including Australia, Asia, Pacific Islands, and the United Kingdom. Develop logistics strategies for international growth and regional inventory placement. Evaluate shipping providers and identify cost-saving opportunities across all regions. Team Leadership & Operations Management Build, hire, train, and coach a growing logistics and inventory operations team. Conduct performance reviews and regular team meetings. Lead meetings with external suppliers, fulfillment partners, and warehouse operators. Ensure all stakeholders are informed of inventory…

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