Director of Sales Operations

Itamar At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT®️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT®️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA. Job Type Hybrid Job Summary The Director of Sales Operations plays a critical role in optimizing sales force productivity and driving business efficiency. Reporting to the Senior Vice President of Sales & Marketing, this position works closely with Sales, Operations, Information Systems, Finance, and other internal stakeholders to enhance sales processes, inventory management, forecasting, and customer engagement. This role ensures that strategic initiatives are effectively implemented to support sales objectives and customer needs. Essential Functions Sales & Order Management: Oversee the order management process, ensuring alignment with sales programs and customer pricing/agreements. Monitor and analyze sales team performance related to sales growth, Sales Mix, ASP and quota achievement Support and facilitate the ongoing production forecasts for use by manufacturing Work closely with Marketing to develop and implement pricing strategies across all targeted customer profiles and product categories Sales Process & Optimization: Lead sales forecasting, planning, and budgeting efforts to drive operational efficiency. Optimize sales processes, ensuring consistency and identifying opportunities for automation (including CRM implementation). Support quota setting, performance tracking, and sales program execution. Assist in developing sales incentive compensation programs in collaboration with Finance and HR. Establish best practices for sales operations, compliance, and risk management. Compensation: Lead sales compensation strategy and program governance. Manage compensation platforms, processes, and plan administration. Analyze compensation data to drive performance and business decisions. Technology & Reporting: Proactively develop and maintain analysis tools to improve sales efficiency and data-driven decision-making. Manage and Monitor key sales reports, refining reporting tools as needed. Work with senior leadership to provide accurate, timely performance insights Collaboration & Leadership: Act as a liaison between the sales team, corporate leadership, and external stakeholders. Lead sales team activities, including quarterly business reviews, forecasting, and planning meetings. Drive continuous improvement initiatives by working with hospitals, physicians, and patients to enhance sales processes. Required/Preferred Education and Experience Bachelor’s degree Sales Operations experience (5+) and/or sales manager experience required. Sales Operations experience in medical devices highly preferred Knowledge, Skills and Abilities Proven track record of consulting to business leaders and designing, developing, and implementing high impact and innovative learning and development programs Experience leading organizational change initiatives Proven strategic,…

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