Director of Retail Operations

The Society of Saint Vincent de Paul of Vancouver Island is seeking an experienced and collaborative leader to lead and expand our retail and warehouse operations. Reporting to the Executive Director and serving as a member of the Senior Leadership Team, the Director of Retail Operations is responsible for the strategic direction, operational performance, and long-term sustainability of our thrift stores and warehouse. This role provides leadership to a multi-site retail team, drives revenue growth and operational excellence, and ensures our retail operations continue to support the Society's mission of serving people in need throughout Vancouver Island. The successful candidate will bring strong business acumen, experience leading teams across multiple locations, and a passion for building engaged, high-performing workplaces. This is an exciting opportunity to lead a growing retail portfolio, contribute to organizational strategy, and make a meaningful impact in the community through innovative and sustainable retail operations. Why Join Us? Every purchase, donation, and volunteer contribution helps support vital community programs, housing initiatives, and services across Vancouver Island. By leading our retail operations, you will play a key role in strengthening the resources that allow the Society to make a difference in the lives of others. We offer: Competitive salary reviewed annually Employer paid health and dental coverage and an employer matched Pension Plan Support for continuing professional development Paid time-off and 14 stats including Easter Monday, Christmas Eve, and Boxing Day A socially responsible and inclusive culture in a successful community enterprise Key Duties & Responsibilities Strategic & Operational Leadership Provide strategic leadership and oversight to all thrift store and warehouse operations. Ensure consistent policies, procedures, operational standards, and customer service expectations across all locations. Monitor sales performance, donations, inventory levels, operational effectiveness, and key performance indicators. Monitor industry trends, customer behavior, and market conditions to inform strategic and operational decisions. Develop and implement strategies to increase revenue, improve operational efficiency, and support long-term sustainability. Lead the development and execution of annual and multi-year operational plans, business objectives, and growth initiatives for the retail portfolio. Establish performance measures and monitor operational outcomes to support continuous improvement. Provide strategic oversight of inventory management, merchandising, warehousing, and distribution practices across all locations. Identify and evaluate opportunities for store expansion, relocation, consolidation, capital investments, and new retail initiatives. Provide the Executive Director and, as requested, it’s board committees with timely analysis, recommendations, risk information, and performance reporting related to retail and warehouse operations. Staff Leadership & Human Resources Provide leadership, direction, and support to the retail team across all store and warehouse locations. Foster a respectful, inclusive, and engaged workplace culture that reflects the Society's mission and values. Identify staffing needs and workforce priorities for the retail program, working with Human Resources to support recruitment, onboarding, and retention strategies. Develop staff and supervisors through coaching, mentoring, and professional development opportunities. Work collaboratively with Human Resources on employee relations matters, workplace investigations, attendance management, accommodation, and performance concerns. Support succession planning and the development of future leaders within the retail program. Champion employee engagement, continuous improvement, and organizational change initiatives. Promote a culture of accountability, teamwork, customer service excellence, and operatio…

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